Bill Currie Ford - Service Center

LOVE THE SERVICE DEPARTMENT,, TONI GOVERNALE WAS MY SERVICE ADVISOR SHE IS THE MOST KNOWLEDGEABLE ADVISOR I HAVE EVER WORKED WITH .. I WOULD RECOMMEND SEE TONI IN SERVICE.. VERY FRIENDLY , EFFICIENT A SERVICE ADVISOR SHE IS THE MOST KNOWLEDGEABLE ADVISOR I HAVE EVER WORKED WITH .. I WOULD RECOMMEND SEE TONI IN SERVICE.. VERY FRIENDLY , EFFICIENT AND FORCED ON ME .. More

HA HA, where do I begin…. Dropped my truck off there May 2nd for a torque converter shutter, oil change and my dash was warping. June 11th NOTHING had been touched on my vehicle(I would watch my vehicle sit 2nd for a torque converter shutter, oil change and my dash was warping. June 11th NOTHING had been touched on my vehicle(I would watch my vehicle sit on my Ford pass app and it would never move from the same spot ) . I called and complained this was 100% unacceptable so they put a rush on the tech to get it done. He “completed” the repairs to only forget to put the fluids back in my vehicle than drive it and over heated it causing all the transmission fluid to spray everywhere under my vehicle. After they realized “ OPPS” they topped off the fluids and kept testing driving it. Well every time they would drive it the wrench light would come on and the veh would stall out. ( I know because my Ford pass app would notify me “power train fault light”). After complaining to the manger over and over they finally told me to “ come get it, we ordered a part that wouldn’t be here for a couple months but your vehicle is safe to drive until than” I picked it up on July 6th just to drive 10 miles and break down in the middle of the Howard Franklin bridge 8 months pregnant in a severe thunderstorm. Towed the vehicle right back to Bill Currie for it to SIT AGAIN FOR 2 WEEKS WITH NO UPDATE TO WHAT IS WRONG WITH IT!!!! I finally had enough, I paid 175$ to have it towed out of there and taken to Parks Lincoln of Tampa. The very next day they had a diagnosis for my truck, it needed a whole new transmission because Bill Currie over heated it so bad it completely burned out the 10th gear. They ordered it and had it ready within a week. OH and the dash they “replaced” my center console doesn’t shut properly and is all scratched up. Needless to say NEVER EVER TAKE YOUR VEHICLE TO THIS PLACE!!!!! I work in the industry and I’ve never seen a place run so poorly or even something like this allowed to ever happen to a customers vehicle. Very very disgusted with this place. More

worst experience ever sorry dealership reck my truck lies about changed for parts and work they never did they put a new ads on went 2 miles down the road break Fluid every where coming out of abs motor the about changed for parts and work they never did they put a new ads on went 2 miles down the road break Fluid every where coming out of abs motor they put on More

Worst Experience Ever. My wife and I have a new 2021 F-150 XLT and decided to use our Ford Pass Rewards to have a simple drop in bed liner added. Scheduling was a breeze and that is where the good news F-150 XLT and decided to use our Ford Pass Rewards to have a simple drop in bed liner added. Scheduling was a breeze and that is where the good news ends. After scheduling approximately 2 weeks out we arrived early and the first greeting we received was Nicole advising us we were late with an attitude. She didn't ask us our name or any info and had mistaken us for another couple. Then after dropping off the vehicle and making it home 15 minutes pass and we get a call that they can't install the liner as we have a truck bed cover (soft roll up) and that needs to be removed before the liner can be placed. Now here is where we thought if it needs to be removed by all means do so but nope they required we go back pick up the truck remove the cover and then schedule the service all over again. This was ridiculous but if that's what we need to do fine I went and picked up and removed the cover. Fast forward to the next service and the drop in is placed and vehicle returned however the liner Ford Service added to my vehicle after verifying make and model decided to place a liner that covers a feature on most 2021 F 150 XLT's the outlet on the truck bed. After seeing this I informed Nicole who as usual is not at her desk area and always needs to be called. She then asks if they can just cut a hole in the liner after she sees my visible confusion because they should have a liner that fits she informs me that i need to talk to Pam as she orders all the parts. Now I also have to explain this to the person who installed the liner Bill as Nicole cant seem to do this. He is very apologetic and understands my frustration however Nicole as usual doesn't seem to care either way. He advised me to also reach out to Pam to see if a liner is available that does not cover the outlet as this is a new model truck some accessories are limited. At this point I'm visible upset as the situation could have been avoided but i get even more upset when i see that they never cleaned the truck bed as i had to remove the cover some twigs and leaves had fallen in the truck bed and as it is being returned to me after they removed the liner I see all the twigs and leaves still in the bed meaning they literally just dropped the liner in the bed and screwed it in. Now I have another appointment in a week where Pam who also understood my frustration has ordered the correct liner. I can only hope there are no further issues but time will tell. Now i would have gone to another service center but as I used Ford Pass reward points and they removed them from my account the day the original appointment was made I am unable to go anywhere else and pay using my points. Also would be a good thing to know that masks are not required in the service area as I was not made aware and in the close quarters in their office area it is virtually impossible to have a 6 ft distance. Something people should be made aware of prior to scheduling services as in my case i have a newborn and can not afford to catch Covid. More

Had my car serviced at Bill Currie. Very disappointed that there was no attempt to keep reception area and waiting room Covid Friendly. Masks were not required or even suggested for customers. Counters that there was no attempt to keep reception area and waiting room Covid Friendly. Masks were not required or even suggested for customers. Counters were not wiped down between customers. Waiting room was not clean. I asked an employee for a sanitizing wipe, and wiped down the table and chair I was going to use, and it came back very dirty. They offer great service and everyone was very helpful and friendly, but definitely not a customer friendly atmosphere. More

Took the car to oil service and 2days latter I have to bring the car back with a missing parts Leo was the advisory s bring the car back with a missing parts Leo was the advisory s More