Bill DeLuca Cadillac

BUYER BEWARE -- avoid this dealership. This has been a deceptive, genuinely horrible experience from delivery through to today, and we are pursuing a formal Massachusetts consumer protecti This has been a deceptive, genuinely horrible experience from delivery through to today, and we are pursuing a formal Massachusetts consumer protection (Chapter 93A) claim as a result. We leased a 2026 Cadillac VISTIQ from Bill DeLuca Chevrolet Cadillac in October 2025. After requesting our own service records months later, we learned that the dealership's technicians had already diagnosed and cleared a high voltage battery warning code on October 23, 2025 -- the very day we took delivery -- via a "global system reset." We were never told about this before signing our lease. The identical battery warning returned within about a month. It was 'repaired' in December 2025, then came back again in May 2026, this time also killing the air conditioning every time outside temperatures rose. The vehicle has been in the shop since June 4, 2026 -- over two months at the time of this review -- with the dealership repeatedly changing its explanation of the cause, replacing parts that didn't fix it, and telling us a critical part is on nationwide backorder with no completion date. We were also given a Chevrolet Equinox as a 'comparable' loaner in place of our three-row Cadillac SUV, then asked to give back the Cadillac loaner we were eventually provided because that vehicle itself had a recall -- while our own car sat unrepaired. We had to fight for basic service records and were given contradictory answers about lease termination from the dealership and from Cadillac Corporate. After we retained legal counsel and sent a formal demand letter, the dealership performed a temporary repair to the battery/AC issue. But the vehicle is now also subject to a manufacturer recall that makes the third row unusable -- the exact reason we leased a three-row SUV in the first place -- and no permanent fix is currently available. We are currently pursuing a formal Massachusetts Chapter 93A consumer protection claim regarding this vehicle. Save yourself the months of frustration, safety concerns, and runaround: avoid this dealership, and if you're considering any EV lease here, insist on seeing the full service history before you sign anything. More

Very bad customer service I bought a 2016 escalade from them A month ago and I was promised an extra key and some dents to be fixed and since then I’ve been trying to call and I bought a 2016 escalade from them A month ago and I was promised an extra key and some dents to be fixed and since then I’ve been trying to call and leaving messages with no response More