Bill DeLuca Chrysler Jeep Dodge Ram

Do not purchase a vehicle here I am a 22 year old girl who just made her first car purchase here at Bill Deluca in Haverhill MA. Before signing any contract, I was informed the car I am a 22 year old girl who just made her first car purchase here at Bill Deluca in Haverhill MA. Before signing any contract, I was informed the car passed all inspections and everything worked great. After I left, I was instructed to drive back (I am over an hour away) to sign a contract they forgot to give me. I drove there to sign the contract and was told a spare key would be mailed to me. I also told them that same day my radio was not working. The Bluetooth does not stay connected to my phone and the FM radios sound is in and out. I was told to come back and they would look at my radio. Three days later I did the drive back to the dealership and was told my radios software wouldn't download the new update. I was told to come back and have it looked at the next day because the person who was looking at it was not qualified. Upon leaving the dealership, I had my car inspected and it failed because the ebrake did not work. I called the dealership back and left 3 voicemails and never heard back. I had my mother call and she finally heard a response and was told to come back to the dealership the next day. When I arrived to the dealership, they fixed my ebrake and issued me a spare key. The technician looked at my radio and did not notice a delay in my radio at the time, but recommended it should be replaced but wasn't his call. I went to speak with a service manager, he insinuated that I am committing fraud but will get back to me to resolve this issue with my radio. It is now day 6, I have not received any call back and I am too upset to even speak with these individuals. I am currently in college full time and working part time to pay off my loans and pay for this vehicle I wish I never purchased. My family recommended me here after their recent purchases and are shocked to hear about my experience. When I discussed this issue with the general manager, he informed me they can not help me unless it continues to happen (which it hasn’t stopped happening). I do not suggest this dealership and recommend going elsewhere. More

Awesome 2019 Dodge Ram 1500 Classic Big Horn From searching on the internet for a Dodge Ram 1500 for what was on the lot, to delivery of the vehicle after purchase, the whole process was fast, ef From searching on the internet for a Dodge Ram 1500 for what was on the lot, to delivery of the vehicle after purchase, the whole process was fast, efficient and fair at Bill Deluca Dodge. Nate Brides, who was my sales consultant, was great. He was knowledgeable, responsive and fair. Even when there was a small hiccup when picking up the vehicle, with one of the accessories, Nate went the extra mile to rectify, and make sure I was made whole, satisfied and happy with the vehicle. More

Great deal on Dodge Ram Truck! Visited the dealership after seeing ad for lease deal on new Dodge Ram truck. Our salesman Nate was fantastic! Deal was exactly as advertised and they Visited the dealership after seeing ad for lease deal on new Dodge Ram truck. Our salesman Nate was fantastic! Deal was exactly as advertised and they delivered the vehicle to CT! Excellent customer service from both sales and finance. Will highly recommend in the future. More

Excellent Kevin was a very pleasant and professional thank to him I’m very happy with my new 2919 Jeep Cherokee it was a pleasure doing business at bill deluca Kevin was a very pleasant and professional thank to him I’m very happy with my new 2919 Jeep Cherokee it was a pleasure doing business at bill deluca More

Bill DeLuca all stars They are professional courteous and have a great attitude about their jobs from office personnel to people cleaning and repairing vehicles everyone t They are professional courteous and have a great attitude about their jobs from office personnel to people cleaning and repairing vehicles everyone there had something positive and congratulatory to say More

Best of the best I’ve worked with salesmen at Nissan, Chevy, Honda, and more. Dan Parma was by far the most professional and helpful salesperson that I’ve experienced. I’ve worked with salesmen at Nissan, Chevy, Honda, and more. Dan Parma was by far the most professional and helpful salesperson that I’ve experienced. I was toggling between a GMC at his store and one at another store. He was completely honest with me about everything and did not push me. I ended up purchasing a 2017 GMC Acadia from dan and I couldn’t be happier with my decision. The whole experience gets a 10 out of 10 from me, I will be going back to Dan for all of my future purchases! He is most definitely the best of the best! More

Big waste of time. I was invited via internet sales manager to stop by the dealership and test drive a used vehicle. When I met with the sales dept. I was told that tes I was invited via internet sales manager to stop by the dealership and test drive a used vehicle. When I met with the sales dept. I was told that test drives were against company policy. What a waste of my time I found the sales people I spoke with to be rude, unfriendly, and poor listeners. Do yourself a favor go elsewhere. More

Awesome Didn’t feel pressured. Sean Houlihan was the best salesman I’ve ever dealt with. He not only knew his stuff, I could tell he loved the product. Didn’t feel pressured. Sean Houlihan was the best salesman I’ve ever dealt with. He not only knew his stuff, I could tell he loved the product. More

GREAT SERVICE DEPT. BRIAN ,IAN AND MIKE SILVERMAN ARE GREAT TO DEAL WITH ,,THERE SERVICE IS OUTSTANDING,,,I HIGHLY RECOMMEND THIS DEALERSHIP.ANY TIME YOU CALL WITH A PROB BRIAN ,IAN AND MIKE SILVERMAN ARE GREAT TO DEAL WITH ,,THERE SERVICE IS OUTSTANDING,,,I HIGHLY RECOMMEND THIS DEALERSHIP.ANY TIME YOU CALL WITH A PROBLEM THERE FIRST WORD IS ''come on down,we will do our best to get you in and out;''NOW THAT IS SERVICE More

Great experience Everyone was great from sales to finance....even other salesman were very nice while i waiting didnt feel obligated or rushed while makeing a decision Everyone was great from sales to finance....even other salesman were very nice while i waiting didnt feel obligated or rushed while makeing a decision sean was very knowledgable on all vehicles i had questions about More