Bill Dickason Chevrolet Buick - Service Center

Great and friendly service Very helpful willing to go the extra mile to help me very honest. Both were very knowledgeable and courtesy. I will recommend the service people becau Very helpful willing to go the extra mile to help me very honest. Both were very knowledgeable and courtesy. I will recommend the service people because they seem to care about your situation. More

Oil Change With a busy schedule I have I was in need of an oil change. I didn't have an appointment but Jason, Mariela, and James were able to squeeze me in. Tha With a busy schedule I have I was in need of an oil change. I didn't have an appointment but Jason, Mariela, and James were able to squeeze me in. Thanks so much y'all. I will for sure be going back in the future. Although I didn't purchase my vehicle at Mckaig I will be using the service department in the future. More

Excellent service Fast friendly service at a affordable price. Definitely going again for service thanks you Mariela for taking care of my vehicle. Highly recommend for Fast friendly service at a affordable price. Definitely going again for service thanks you Mariela for taking care of my vehicle. Highly recommend for everyone More

Very Fair I come to this dealership even though I live all the way in Tyler because of its prompt and great work. Mariella Hernandez, one of the service advisor I come to this dealership even though I live all the way in Tyler because of its prompt and great work. Mariella Hernandez, one of the service advisors is very easy to work with. She always makes sure I’m getting the best deal, and points out services I may need to keep my car running in tip top shape! More

Service department The service department at this dealer is extremely good. They take care of every detail of problems we had in a timely manner. Everyone is very friend The service department at this dealer is extremely good. They take care of every detail of problems we had in a timely manner. Everyone is very friendly and helpful. More

Superior Customer Service at their Service Department I was having issues with my SUV dying out when it would slow down to a near stop while in gear, but would run okay as long as it was idling in park or I was having issues with my SUV dying out when it would slow down to a near stop while in gear, but would run okay as long as it was idling in park or neutral. When i took it in the the dealership service center where I purchased the vehicle, I was treated cavalierly. I was told that the issue would "probably" be covered under the power train warranty, but they would have to get it in to diagnose the issue to make that determination. But that they could not even get it in to diagnose the issue for at least a week. I was told that I could keep driving the vehicle and it would not cause any further damage. I left the dealership feeling like a number, and like they had no concern for me or my vehicle. The following afternoon I contacted another Chevy Dealership Service Center and was able to speak to the service manager, who explained that they were booked through the next few days, but to call the following morning to see if they had any cancellations, and if so, he would do everything to fit my vehicle into their schedule. The next morning I received a call from one of the service techs saying that i could bring my vehicle in and that they could get done that very same day. I explained that I did not have arrangements made for getting from the service center to work, so they offered to take me once I brought my vehicle in, and pick me up once the work was complete. I chose to go to this dealership because of the customer service I was given over the phone, and was even more pleased once I arrived. The folks at McKaig Service Department treated me with a level of respect, superior to any other that I have experienced anywhere else. They treated me like one of their family, and they have earned a lifetime customer because of that! More

Excellent customer service While traveling out of town, I had an emergency situation with one of my "run flat" tires just as I drove into Gladewater, Texas. My entire instrumen While traveling out of town, I had an emergency situation with one of my "run flat" tires just as I drove into Gladewater, Texas. My entire instrument panel lit up and it was apparent that attention was immediately required. Although driving a GM car, it was not one of McKaig's products. After explaining that I was traveling, the service department at McKaig's immediately began to assess my situation and began working on a solution. The tire was unrepairable and they did not have one to replace it. They began searching for one in town but to no avail. They expanded the search to surrounding cities and finally located one about 50 minutes away. An employee left immediately to get it. Once he returned, the tire was replaced and I was safe to leave. Throughout this process, the service staff kept me updated on the situation as well as made sure that I was comfortable while I was waiting. I really appreciated the genuine concern expressed by the entire staff and the extra effort that was put in to getting me safely back on the road. More

A knowledgeable service department I especially want to give a big "Thank you" to Vernon Hall for all his work on my truck. He has went over and above to help me resolve the ongoing is I especially want to give a big "Thank you" to Vernon Hall for all his work on my truck. He has went over and above to help me resolve the ongoing issue I was having on my truck. He was probably the most knowledgeable service managers I have encountered. He worked very hard and actually showed to care about taking care of me... the customer. Thanks Vernon! Also, when you call you get the nicest people to answer your call. More

Mariel hernandez Came in had a broken door handle and just happened to need a oil change .....she was very quick in getting me in and very great customer service. Eve Came in had a broken door handle and just happened to need a oil change .....she was very quick in getting me in and very great customer service. Even got me a loaner cause repair was gonna take a lil bit longer. More

Service We had a great experience at McKaig. We took our suburban in to be serviced. All staff was friendly, professional, and prompt in addressing our vehicl We had a great experience at McKaig. We took our suburban in to be serviced. All staff was friendly, professional, and prompt in addressing our vehicle’s trouble. We will be going back! More