One of the worst Customer Service Departments I’ve ever - kland22
One of the worst Customer Service Departments I’ve ever encountered. I took my 2021 GMC Sierra in to have the AC serviced. I was told on the initial part of the visit that I would be called after lunch of the diagnosis by a lady(dropped off at 9am). I never received a call back so I called up there deep in the afternoon. I was told that it hadn’t been looked at yet. So I left the truck overnight. I did not receive a call the next day so I called at 12:15, I was told by Brent that it still hadn’t been looked at yet. I called back at 5:30 with no answer. I called back the next day at 9:30am and left a message. My wife and I drove to the Service Department to speak with Brent. He was immediately defensive to my wife saying that he spoke with me all days. He spoke to me because I called him, not the other way around. He said the part was back ordered and I was #7 in line for a back ordered part. There was no offer for a loaner vehicle only to take the vehicle back. Everything had to be pre-approved by the Warranty Department which it hadn’t been done so. We took our vehicle back since their was no resolution. We called the Claim Department for Warranty and there wasn’t one filed. I was told a Claim takes 24/48 hours by Brent, the Claims Department said it would be immediate. So in the end think twice before having your vehicle serviced there.
Read More