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Bill Dickason Chevrolet Buick - Service Center

Gladewater, TX

4.5
682 Reviews

682 Reviews of Bill Dickason Chevrolet Buick - Service Center

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January 19, 2016

Service on wife's Camaro Had an electrical issue (speed sensor?) and service got it in ASAP and handled it quickly. This vehicle was purchased new at Mckaig. Service was gre More

by B. Gray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Wheeler
January 17, 2016

Great service! We drive from Longview to get away from overselling and long wait time. Personal and company vehicles. Always in and out as promised. Very friendly an More

by Maness Furniture
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Wheeler
Jan 17, 2016 -

Bill Dickason Chevrolet Buick responded

We very much appreciate your business and acknowledging our incredible staff. We are very fortunate to have folks that want to authentically help others with their transportation needs and we also agree Shannon is Great! We sincerely appreciate your business and taking time to share your "McKaig Experience" so others know just how much we really are different than most other car dealerships. It makes it even more meaningful when you have to drive over from Longview to Gladewater for Service. Thank you! Sincerely, Kent & Mark Dealers For The People

January 12, 2016

First Class Service! Again, Aaron in Customer Service delivers First Class Service! My appointment was handled on time as scheduled. The Courtesy Car was warmed up and rea More

by Tom "Sweetwater" Clifton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Abernathy
January 11, 2016

Great Service Department Wonderful service staff. Aaron always does what he says he will do. Had my truck in and out on time and completed requested service. I would not he More

by bigdoxrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Abernathy
January 09, 2016

Service department ROCKS! Service department is first rate! Not only did they work hard to figure out what was causing my car troubles but they kept me informed with phone call More

by ATownsend
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doyle Dougan, Shannon Wheeler
January 08, 2016

oil change Great professional service. Got me in and out quickly. I love this service shop. I was traveling and not feeling well that day, Shannon was very cari More

by Kimberly Woods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Wheeler
January 08, 2016

Cobalt SS Repair Mc Kaig Chevrolet offers excellent service. The mechanics were able to locate and repair the problem quickly and Shannon Wheeler kept me updated durin More

by nuge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Wheeler
January 04, 2016

Great Service I have had Mckaig do all the service on my truck since I bought it new, and have nothing but good to say... They are fast, friendly, and above all, gr More

by Leroy41010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doyle Dougan, Aaron Abernathy, Larry Jones, Shannon Wheeler
December 31, 2015

Absolutely wonderful service! I had to be in and out in a hurry and mckaig made it happen! Wonderful and helpful service and people. Mckaig truly is the dealer and service for the More

by Hb5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Abernathy
Dec 31, 2015 -

Bill Dickason Chevrolet Buick responded

We are glad to hear Aaron did you a good job as your Service Solutions Advisor. We appreciate your business and letting others know that we really are Your East Texas Dealer FOR the People! Sincerely, Kent and Mark McKaig Chevrolet Buick A Dealer FOR The People

December 31, 2015

My car just died while driving On our trip from Longiew to Tyler our 2012 Buick Enclave just quit at the red light. We were able to coast over to the apron right beside McKaig. It More

by JSeahorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Wheeler
Jan 01, 2016 -

Bill Dickason Chevrolet Buick responded

While we are sorry you broke down, we are also glad it was right beside your "East Texas Dealer For the People!" Our staff works very hard to change the perception (negative stereotype) of car dealers and we are glad you were pleased with our service. Most do not know we were the DealerRater.com Texas Buick Dealer of the Year in 2015 and among the leaders for 2016. We are also the Only Dealer (any make) to receive the Edmunds.com 5 Star Premier Dealer award each of the last three (3) years. We are also the only dealership in East Texas with a non-.commissioned Showroom and we don't even have salesmen ..... As we have Solution Specialists whose only job is to help You decide what you want to buy! It makes no difference to them whether it's the most expensive or least expensive unit on the lot. Thank you for taking the time to share your experience and everyone at McKaig wishes you and yours a safe & reliable car and Happy New Year in 2016! Sincerely, Kent & Mark

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