Bill Dickason Chevrolet Buick - Service Center

Service Center We made an appointment online. We got there and the power had gone out. Once it can back on they worked hard to catch up. We were not inconvenienced v We made an appointment online. We got there and the power had gone out. Once it can back on they worked hard to catch up. We were not inconvenienced very much at all. Ask for Shannon, he is awesome to work with! More

Getting my tire fixed. During a storm we had I ran over a limb and had a flat tire when I got to work early that morning. I called mckaig and Aaron had my vehicle picked up During a storm we had I ran over a limb and had a flat tire when I got to work early that morning. I called mckaig and Aaron had my vehicle picked up in Longview where I work and taken to mckaig to be worked on and then returned it all in a timely manner. I didn't have to worry about a thing even though I was stressed after hitting the limb. They always take such good care of me and my car! More

CUSTOMER SERVICE ALWAYS EXCELLENT Came in with no appt. to get oil changed. When I was walking up to customer service desk I was greeted by Doyle and a young man that was working in th Came in with no appt. to get oil changed. When I was walking up to customer service desk I was greeted by Doyle and a young man that was working in the shop. Went to check in with Shannon and he looked to see how fast they could get to my oil change. I was there probably less than 20-30 minutes. While waiting in the waiting area another young man came out of an office to offer me a drink. I walked to the show room to get reading material and a salesman got up from his desk to help me find brochures for Traverse and Suburbans. Shannon came to let me know my car was ready and explained the extra touches they did such as filling wiper fluid etc. I think he called it a 52 point check. When paying for service the lady that took my payment was very friendly and acted happy to be there. I have had oil changed at other dealerships but never at one where I felt like they were there to be happy to help and make sure I felt like it was a pleasure to be there. A GREAT EXPERIENCE! More

mckaig is the best! Love the service I get here. Nice people very friendly! Shannon in the service dept. Is always very helpful. Mike lambert sold me my car and helped me Love the service I get here. Nice people very friendly! Shannon in the service dept. Is always very helpful. Mike lambert sold me my car and helped me every step of the way. Great place to do business! More

EXCELLENCE Service Department The service department is First Rate! Great and knowledgable staff who provided excellent and speedy service! Shannon and Mr. Doyle went above and bey The service department is First Rate! Great and knowledgable staff who provided excellent and speedy service! Shannon and Mr. Doyle went above and beyond to take care of me and I am so grateful! Wonderful experience! More

Warranty work Great over all service. Amazing customer service they gave me a loaner truck off their lot. Finished everything in a timely fashion and kept me update Great over all service. Amazing customer service they gave me a loaner truck off their lot. Finished everything in a timely fashion and kept me updated the entire time! Wont take my business anywhere else More

Great Service We live in Marshall, business In Longview and drive to Gladewater for service on our personal and company vehicles. Quick and reliable with no b.s. L We live in Marshall, business In Longview and drive to Gladewater for service on our personal and company vehicles. Quick and reliable with no b.s. Little longer to drive, but worth it, always as promised. We have never been left sitting in the waiting room for hours just for an oil change. More

experience with the service department My service man was aaron Abernathy it was a warenty job and it took a suprizingly short amount of time to get a warranty job done and I thank mckaig C My service man was aaron Abernathy it was a warenty job and it took a suprizingly short amount of time to get a warranty job done and I thank mckaig Chevy and Aaron Abernathy for keeping me up to date and getting a well job done thank y'all More

Service And Recall Work I had a very nice experience with getting my car serviced and a recall completed! Thank you Shannon and Doule for a professional job and pleasant expe I had a very nice experience with getting my car serviced and a recall completed! Thank you Shannon and Doule for a professional job and pleasant experience! More

Headlight and Tire repair I called at 7:30 am and Shannon said for me to come on then. I got there about 8:45 and they were able to get me in right away. They had me on my way I called at 7:30 am and Shannon said for me to come on then. I got there about 8:45 and they were able to get me in right away. They had me on my way by 9:45. Awesome job guys. More