Bill Dickason Chevrolet Buick - Service Center

FANTASTIC CUSTOMER-ORIENTED SERVICE!!! I had just moved from Maine to Big Sandy, Texas. It was quite a drive, so I wanted to schedule a thorough inspection of my 2013 Silverado and change I had just moved from Maine to Big Sandy, Texas. It was quite a drive, so I wanted to schedule a thorough inspection of my 2013 Silverado and change the oil. A very knowledgeable mechanic that works at ALERT Academy recommended that I go to McKaigs. He told me that is the "only place" around these parts that HE would recommend. With that, I made my appointment. Upon entering the service department, I was greeted by Shannon. After he got my particulars, he then escorted me to the waiting room and offered me drinks, snacks, and candy! He was SO polite! He also showed me where the restrooms were located. When my truck was done, he came over to the waiting room and sat down next to me with the 27-point inspection in hand. He, then, began to discuss all the things that their mechanic had evaluated and how my truck had fared. He also asked me IF I had any questions. I was then escorted to a lovely lady to pay for my bill. She was just as charming and professional as Shannon. Needless to say, I actually ENJOY going to this fine dealership! Their very personable/knowledgeable staff and timely service make this dealership a DEFINITE THUMBS UP!!! I have NOT (thankfully, my Chevy IS a 2013) had any major repairs, hopefully I will not for many more years----BUT, if I ever need to, I know where I'm heading! More

maintenance Shannon and the team at McKaig Chevrolet were excellent!! Immediately as I drove up I was greeted and my car was taken in for service. Each employee w Shannon and the team at McKaig Chevrolet were excellent!! Immediately as I drove up I was greeted and my car was taken in for service. Each employee we encountered in the waiting area was courteous. Several asking if my daughter and I needed anything while we waited! This is by far the best place for any maintenance on your vehicle! More

Very nice Have always dealed with small town dealerships...McKaig's has always been good with our cars and explained very thing they do to them and if they thin Have always dealed with small town dealerships...McKaig's has always been good with our cars and explained very thing they do to them and if they think you can do it yourself to save you money, they wil tell you how... More

Tune up and elective repairs Excellent service and repair experience. Set the appointment up in advance and they had everything ready to go when I got there. Loaner vehicle provi Excellent service and repair experience. Set the appointment up in advance and they had everything ready to go when I got there. Loaner vehicle provided. Performed on time and as requested - I even requested additional work when I got there and it was done as well. My vehicle was returned on time even with the additional service. More

Sensor replacement Always experience great customer service. Efficient and friendly. Have purchased 2 vehicles from them and had few different experiences with the servi Always experience great customer service. Efficient and friendly. Have purchased 2 vehicles from them and had few different experiences with the service dept and i have been very pleased with every experience. Would reco anyone use them for any service....from buying new or used car to just an oil change. More

Picky customer satisfied I purchased my brand new 2015 Silverado from Charles and traded in my 2014 Silverado. He made the process so smooth and easy to go through. I have bro I purchased my brand new 2015 Silverado from Charles and traded in my 2014 Silverado. He made the process so smooth and easy to go through. I have brought my new 2015 Silverado in multiple times for little things to get fixed. Each and every time they are the most friendly and professional dealership I have ever had to deal with. They certainly never get mad about me being picky! More

Excellent. I will continue to bring my car to McKaig and let Aaron help me. Excellent service and always a friendly smile. Service done quickly and with excell I will continue to bring my car to McKaig and let Aaron help me. Excellent service and always a friendly smile. Service done quickly and with excellent quality. More

Great Dealer The service was wonderful, people great and knowledgeable. this is the place for all of your automotive needs. Ask for Aaron or Shannon. I will be bac The service was wonderful, people great and knowledgeable. this is the place for all of your automotive needs. Ask for Aaron or Shannon. I will be back. Thanks More

Warrenty repair work We took our 2013 chevy silverrado in for dash replacement, we were not expecting to get it back for 2 tgo 3 days. We received a call that same day tha We took our 2013 chevy silverrado in for dash replacement, we were not expecting to get it back for 2 tgo 3 days. We received a call that same day that our truck was ready for pickup. The staff at Mckaig are always friendly and helpful. We could not have asked for a better experence Shannon was very helpful and went above and beyond to help us. We will continue to do business with Mckaig and recommend all our freinds and family to do business with them too. More

Oil change In and out for an oil change in 20 minutes! Great service all around. Wouldn't go anywhere else for service or to purchase a car! In and out for an oil change in 20 minutes! Great service all around. Wouldn't go anywhere else for service or to purchase a car! More