Bill Dodge Auto Group

I guess being the only BMW dealership in Maine allows the salesmen at this dealership to feel as though they can treat customers as poorly as they’d like. My husband and I stopped in to look at a new BMW but salesmen at this dealership to feel as though they can treat customers as poorly as they’d like. My husband and I stopped in to look at a new BMW but were blew off by the salesman and the sales manager. It doesn’t feel good to spend $78k+ on a vehicle from a dealership that doesn’t care about quality customer service. We will look elsewhere. More

Excellent, personalized service to meet your every need. They answered all my questions and worked to get me exactly the vehicle I wanted. Ken Sweet for the win! They answered all my questions and worked to get me exactly the vehicle I wanted. Ken Sweet for the win! More

As usual, very courteous, good, and price compared to others. Will only take my vehicle to Bill Dodge. I moved here from Tennessee five years ago and have only been here. Bob the service manager, mechani others. Will only take my vehicle to Bill Dodge. I moved here from Tennessee five years ago and have only been here. Bob the service manager, mechanics and wash boy are all great and profess . More

Very helpful and professional service Would definitely recommend this place to anyone who is interested recommend this place to anyone who is interested More

Friendly and helpful staff who provided a professional service and made buying a car easy and efficient. service and made buying a car easy and efficient. More

They had the car we were looking for number one. The sales girl was awesome and extremely easy to work with. The car as well as the dealership was spotless I would highly recommend them! The sales girl was awesome and extremely easy to work with. The car as well as the dealership was spotless I would highly recommend them! More

Ken Sweet was very good at taking care of us. Erica was very knowledgeable and very sweet and professional. They never pressured us and answered all our questions. Erica was very knowledgeable and very sweet and professional. They never pressured us and answered all our questions. More

This has not been a good event for Bill Dodge Auto Group: With a personal association with Win and Bill I am going to tone this recap down. For now this will stay internal rather than blasting the Group: With a personal association with Win and Bill I am going to tone this recap down. For now this will stay internal rather than blasting the business on a media platform. On September 12 th around 830 I contacted Lance Miller about buying a new truck. He stated it was still available and we could test it. We arrived at the Cadillac show room around 4:50. The truck was across the street. It was not ready for a sale, dirty, cap still installed, flat tire (left rear) and 40 miles worth of fuel. We were able to look past these anomalies and maintain a positive outlook on our deal. We offered to close that evening but the finance Ryan did not want to put forth the effort. It was only 6 and I am sure GM sells vehicles on the West Coast. We returned Wednesday to close. The truck was damaged from improper cap installation and removal. I closed with the assurance we would have a repaired/new truck on Monday the 18th. Zero communication was initiated by Bill Dodge on Thursday or Friday. I reached out Monday and was told the truck would not be available until Friday. After coordinating with Lance Miller I was able to coordinate a loaner for Monday. It never showed up. Allegedly as I type a loaner is enroute. Unfortunately I don’t have my new truck 7 days after agreeing to purchase it. More

Friendly and personable sales and finance personnel. Not pushy, Allowing you time to make decisions. Very helpful in taking the time to go over everything. I would highly recommend this dealership for g Not pushy, Allowing you time to make decisions. Very helpful in taking the time to go over everything. I would highly recommend this dealership for good service and fair prices. More

I recently purchased a 2019 Cadillac Escalade. The experience with Ken Sweet was all good; however, we feel that communication between departments is poor. We are owed some parts and after numerou The experience with Ken Sweet was all good; however, we feel that communication between departments is poor. We are owed some parts and after numerous reminders, we have not received a key fob and a wheel center cap, both of which were promised to us. It's been 5 weeks and we are still waiting. It shouldn't take this long for a Cadillac dealership to procure Cadillac parts. Sign me disappointed. More