Bill Dodge INFINITI

This is my second car purchase with them and both were great experiences. Would go to them again for future needs. great experiences. Would go to them again for future needs. More

Brought my Infiniti for warranty work. The appointment was for 10 am. They texted me at 2:30, just getting around to looking at it. Basically said they would warranty the work, I was 70 The appointment was for 10 am. They texted me at 2:30, just getting around to looking at it. Basically said they would warranty the work, I was 7000 miles overdue for an oil change. I had one 8000 miles ago. Am I supposed to change it every 1000 miles. What a nightmare this place is. Scott Joys, service manager, once he finally called me back, was a bully, talked over me, awful experience. More

Absolutely disappointed, my Infiniti QX 80 had a few serious malfunctions while driving down the highway. I had videos to show the error. After 3 hours of diagnosing they are unable to find the proble serious malfunctions while driving down the highway. I had videos to show the error. After 3 hours of diagnosing they are unable to find the problem and charge me $199. For a diagnosis. Most expensive diagnosis and they were able to tell me nothing. If your Infiniti needs service go elsewhere. Not only are they expensive and can not figure out the issue no one ever answers the phone. I had to call 6 times after 3 hours and actually have someone go get them. Worst service experience ever! More

We have been extremely impressed with the entire process. Each person is interested in meeting your individual needs and nothing feels pushy. I worked with Miki and Kayla who are wonderful. Highly recommen Each person is interested in meeting your individual needs and nothing feels pushy. I worked with Miki and Kayla who are wonderful. Highly recommend!!! More

Do not tell me how many words I have to use in a review. End. End. More

Great staff. They work well together to get you into the vehicle you want. Good experience!! They work well together to get you into the vehicle you want. Good experience!! More

I have had 3 awful experiences with your service department. I have had my car for less than 1 year and there have been 3 different service managers. With my most recent and ongoing experience I h department. I have had my car for less than 1 year and there have been 3 different service managers. With my most recent and ongoing experience I have been unable to get a timely response from Scott, it takes days and multiple emails from me before he contacts me back. I would have to spend too much time writing about my experiences and I’ve already spent so much time just trying to get my car fixed. I would prefer to speak to someone about this. My work days are extremely busy so it would be helpful to schedule a time have said conversation. More

My vehicle had been at this infinity service center for 10 weeks. 10 weeks ??!! I had to make my three car payments for a vehicle that sat on on your lot for repairs. Every week, I was told my vehicle wo 10 weeks. 10 weeks ??!! I had to make my three car payments for a vehicle that sat on on your lot for repairs. Every week, I was told my vehicle would be ready, and mysteriously, no one returned my calls until days after it’s is supposed to be ready; then, there would be an additional $300-$500 add on expense. Every time. That my warranty didn’t cover. Every time. Totally unacceptable. I was very, very patient. I don’t think anyone actually gave a crap about me or my car because if they did this would had been handled weeks ago. I don’t think Scott is a bad person, but clearly someone else needs to know that THIS IS NOT OK for him to tell me every week that my car will be ready and then not getting in touch with me for days after it was supposed to be available for pick up. — I finally got my car 2 weeks ago, and have received ZERO FOLLOW UP FROM ANYONE AT THAT DEALERSHIP — Why would I EVER recommend anyone EVER GO THERE ??!! More

I trust sending my car to Bill Dodge Infinity Service Department for all my service work. The technicians are well trained, easy to work with and most importantly honest in their evaluation for service Department for all my service work. The technicians are well trained, easy to work with and most importantly honest in their evaluation for service work. More

Got there early for appt- new staff in service but very friendly, courteous and efficient. friendly, courteous and efficient. More