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Bill Dodge Kia of Saco
Saco, ME
228 Reviews
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228 Reviews of Bill Dodge Kia of Saco
April 21, 2018
Excellent I have been going to Bill Dodge ever since I have had my Kia.. They have been courteous and moved things along for me excellent.crew. I have been going to Bill Dodge ever since I have had my Kia.. They have been courteous and moved things along for me excellent.crew. More
by Nana@897
Employees Worked With
I do not know their names!
April 19, 2018
Door latch warranty replacement The service department at this dealership IS five star, to everyone I saw them deal with, not just me, it's an hour drive for me to get there and I wi The service department at this dealership IS five star, to everyone I saw them deal with, not just me, it's an hour drive for me to get there and I will go back. More
by Louis Albert
Employees Worked With
Service department
April 19, 2018
Fast service Staff was courteous and friendly! My car was done sooner than expected. The waiting area is comfortable with plenty of refreshments available and free Staff was courteous and friendly! My car was done sooner than expected. The waiting area is comfortable with plenty of refreshments available and free WiFi. More
by Kiagirl
Employees Worked With
Ladies at the Kia service desk
April 05, 2018
Recall Went in to see if my car had an active recall to be fixed. Not only did they check but I also recived a free oil change, they fixed my sunroof and put Went in to see if my car had an active recall to be fixed. Not only did they check but I also recived a free oil change, they fixed my sunroof and put my new liscnce plates on! More
by Nevy123
Employees Worked With
Shawn Flynn
March 10, 2018
Bait,and switch It has taken me several months to compose this letter,as I once had high praise for the Bill Dodge Auto Gr,but now that has changed. My family has pur It has taken me several months to compose this letter,as I once had high praise for the Bill Dodge Auto Gr,but now that has changed. My family has purchased three cars from Bill Dodge,and infact I brought my daughter there,and she bought a car. It seems however,that times have changed. I attempted to trade in my 2013 Kia Sorento,but was intentionaly mislead,by a salesman pushing a lease,and if I agreed,i would end up in lease cost 26k+-,for a base 18 kia/or 700 a month,while telling me,i would reduce my current monthly of $292...Was he nuts or did he think I was nuts? So no deal! Some weeks later I went to their other Kia dealer ship in Saco,by phone,and was told,i could buy a 2018 AWD Kia/base model,for 27k,and for my ease,i would receive this deal at the Westbrook store.She also told me,as I insisted,that information about the deal would be sent to the sales mgr there.I also said,i did not want to make the roundtrip of two hours,if this was not the deal.She insisted I would be taken care of,and the price would be the same! So come Monday I go to B.D,Kia in Westbrook,and when I asked if in fact they had been contacted,and the numbers etc were told to them..Surprize on their faces,and she should have never told you that,but we can do something for you at about 32K...Oh great just 6k more. I left the sales mgr office,after some 5hrs of BS,plus the two hour round trip..They did not even offer to compensate me for say gas,or an oil change. I am very upset with a company,especially since I was a customer since 1998,and ready to buy a fourth car from them...Beware the sweet talk..Wm Mosca More
by Un-Happy
Employees Worked With
Sales Mgr
March 04, 2018
Customer Service Called about our Sorento having problems with the back up camera in the morning. We were able to have it seen in the early afternoon. Upon arrival, Called about our Sorento having problems with the back up camera in the morning. We were able to have it seen in the early afternoon. Upon arrival, Renee Rodriguez took care of everything. What a great addition to Saco Kia. She understands customer service and went over top in this area. Please make sure you tell her that her service is very much appreciated and look forward to having the Serento serviced again by her. Awesome service, Renee! More
by GJP
Employees Worked With
Renee Rodriguez
October 22, 2017
Awesome Service I brought my 13 optima in for a recall and some other repairs after having a bad experience at another Kia dealer. I dealt with Steve C in service. I I brought my 13 optima in for a recall and some other repairs after having a bad experience at another Kia dealer. I dealt with Steve C in service. I did not have an appointment I just dropped it off after hours with a note expecting it to be a few days before I heard anything. Steve got my car in promptly, addressed the recall and other repairs very quickly. Steve was very friendly, and helped me with all of my needs and turned my bad experience at another dealer into a excellent one. I highly recommend brining your Kia to Bill Dodge Saco and working with Steve. More
by bass-fisher556
Employees Worked With
Steve C.
October 06, 2017
Fantastic Customer Service I recently took my wife's Sorrento or service. I have a 3rd party extended warranty and the 2 service advisors (Dave and Steve) did all the leg work t I recently took my wife's Sorrento or service. I have a 3rd party extended warranty and the 2 service advisors (Dave and Steve) did all the leg work to find out what was covered and let me know what my expense would be. They made the experience seamless pleasant. I have found this service dept to always be exemplary but they even managed to exceed all expectations today. Thank-you Again, Dale Duncan More
by MACHDR
Employees Worked With
Dave, Steve
May 24, 2017
They didn't have to help - but they did The title really is what it is about. I looked high and low for an SUV that was a stick shift but had power windows and locks. I stumbled upon this The title really is what it is about. I looked high and low for an SUV that was a stick shift but had power windows and locks. I stumbled upon this vehicle and loved it. I had to have it. I bought a 2011 Kia Sorento used at another reputable dealership, and purchased an extended warranty through my bank. The warranty through my bank stated clutches were covered. Great! Where do I sign? Low and behold, 8 months into owning this vehicle and the clutch goes. It had no warning signs which was the craziest part, and I have driven sticks for years and felt bad clutches. I had it towed to Kia in Saco instead of the dealership I bought it from (I got it at a Subaru dealership and they always out sourced it to Kia to be fixed so I figured I'd save them the hassle and have it towed to Saco). After all the diagnostics come to find out it was going to be $3700 to fix it. No problem, I'll call my warranty company and see what we can do. The warranty company said no. Even though I took a copy of my contract down to show them. Yes, clutches are covered. But only in automatics. I was irate, who affiliates a clutch with an automatic? 99% of people who are not mechanics. I contacted the dealership I bought it from since I had a few issues when I first got it and they were great about helping me. They said because it was already towed to Saco there was nothing they could do. Here I am, single mom feeling like I'm getting screwed from every single angle. And $3700 on a vehicle I've only owned for 8 months?! The dealership I bought it from did offer to help with $500, and they did. Kia Saco, even though the vehicle was not one they sold, they really felt for my situation and helped - a lot. Patrick one of the managers and Steve in service went Above and Beyond and fought for me. After everything was said and done I was responsible for $1800. Which is a major savings to most - even more to a single mom. I am so appreciative of their help and all those involved. Especially the mechanic Chris who made my car feel brand new again. My next vehicle will be a brand new Kia, and I can tell you where I'm going. Right down to Saco. They understand we are all human. 👏👏 More
by Ishmish10
Employees Worked With
Stephen Carmichael, Patrick in management
April 15, 2016
DON'T GET SERVICE HERE!! They charge you through the teeth for things that they lied to you about charging you for! Also watch out for the 10% FEE they ADD to ALL service rep They charge you through the teeth for things that they lied to you about charging you for! Also watch out for the 10% FEE they ADD to ALL service repairs! (Even if they didn't repair anything!) They make up bogus claims about the reason why something is wrong with your car. Their reasons are illogical and make no sense! They also go on to tell you that what was told to you is not what that person actually said when they were not even there! Find another KIA dealer!!! More
by jberube
Employees Worked With
Robert (Bob) Colson, Lynne Biegerl
