"Great experience at Dube Hyundai & Kristen Murphy"
All the people I dealt with were friend[y and accommodating, also very knowledgeable about the vehicles.
It was a pleasure to have Kristen as my sales rep. I would highly recommend Kristen to anyone I sent your way. She makes a person at ease and content. Kristen was a joy to work with.
Thank you very much Kristen, Jim Mcgovern
Friendly - courteous - no pressure sales. Answered all my questions with no sales hassles and Kristen cleaned off my 3 choices of vehicles after the previous nights ice storm so I could test drive each one. How could I not purchase a car after that above and beyond effort. Kristen would have cleaned every vehicle in the lot for me to drive if I had asked
Upon arrival I was greeting by a smiling friendly young man, all the work was done in a timely manner', I was very pleased. There were 2 recalls to be worked on plus the oil change, tire rotation and windshield wiper replacement. I have recommended Bill Dube to my friends & family. Very pleased with their service.
I visited every Hyundai dealer in the metro Boston area, and Bill Dube offered the best price, highest trade-in value, and excellent customer service. They had to locate the car I wanted from another dealer, and the communication wasn’t easy during that process which is the reason for four stars vs. five.
Received notice of recall work (emissions computer issue) a couple of weeks ago and called for an appointment. They were able to take me within a few days of calling. Brought my 2013 Elantra in at 7:30 a.m. expecting to leave it for the day, but was told the job would only take an hour or so. I waited and the vehicle was ready by 8:45 a.m. which allowed me to get to work on time. Service personnel (jim Maloof) was pleasant and professional. I bought my vehicle at Hyundai Village in Danvers, but now would go nowhere else (I do live in Wilmington).
Sales and Service have always been Great. Dan Swartz in Sales and Jim Malouf are both amazing to work with no matter what my needs are for my two Hyundai's. I will keep coming back to buy more Hyundais' of them and avail myself of the great service department when needed.
His name is not listed below and I forget what he told me. He sat in middle desk. Your records must show who it was. Thank you.
I have one complaint about the design of the Elantra GT that I wish you would pass on to your headquarter engineers. I would like to see a way to open the trunk from the inside for several reasons: 1. I'm 76 and the door is heavy. 2. This time of year my ar gets dirty so when I have to open the door manually, I get dirty. 3. It was snowing today and opening the door manually with snow all over it was not pleasant. Actually one more thing that I wish you would pass on: the stem for the rear view mirror is too thick to hold a handicapped placard. I had to cut the placard to fit and I'm concerned it will break.