Bill Estes Chrysler Jeep Dodge RAM
Brownsburg, IN
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Took way way way too long to get the job done. Was told that my appointment to get my Jeep fixed as just a drop off time. My Jeep was there for 2 weeks. Unacceptable when I make an appointment Was told that my appointment to get my Jeep fixed as just a drop off time. My Jeep was there for 2 weeks. Unacceptable when I make an appointment I expect the work to start not to have it sit there until you figure when you can work on it. xxxxxxxx. Won't ever be back. Least customer. Sharon was great. But you system is horrible. I don't think you understand that people need there vehicles. More
I had an appointment that I made a month and a half in advance for Service after four hours of no work no one looking at my vehicle and said they probably wouldn’t be able to get to it because of shop del advance for Service after four hours of no work no one looking at my vehicle and said they probably wouldn’t be able to get to it because of shop delays. I left with my vehicle with nothing being done to it. More
Had appointment. Heard nothing for 5 days. Texted dealership, said they would check on it. Heard nothing for 2 days. Texted back, they said tech had the vehicle and w Heard nothing for 5 days. Texted dealership, said they would check on it. Heard nothing for 2 days. Texted back, they said tech had the vehicle and waiting on diagnosis. Heard nothing for the next week and left service manager a voicemail. Got a text later that day showing the repair needed with the cost. I declined and texted I would be in the following afternoon to pick it up. Arrived and to make an even longer story short it took 35 minutes to get my vehicle. Only saving grace was there was no charge for the diagnosis. Dealership had the vehicle for 18 days. More
Great service. The service person checked on us and provided updates to us on the the entire status throughout the service process. I give a 10 out of 10 for the The service person checked on us and provided updates to us on the the entire status throughout the service process. I give a 10 out of 10 for the entire process. More
Great Service! Bill provides superb and excellent customer service! He represents Chrysler Jeep Dodge in stellar fashion! Bill provides superb and excellent customer service! He represents Chrysler Jeep Dodge in stellar fashion! More