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Bill Estes Chrysler Jeep Dodge RAM

Brownsburg, IN

Overview
Reviews
3.5
44 Reviews
Call Dealership (317) 456-1695

745 E 56th St

Brownsburg, IN

46112

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Showing 44 reviews

January 02, 2024

Took way way way too long to get the job done. Was told that my appointment to get my Jeep fixed as just a drop off time. My Jeep was there for 2 weeks. Unacceptable when I make an appointment More

by Stharlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sharon, Cody
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Helpful
December 17, 2023

Smooth process and very knowledgeable sales team that helped me find additional savings through my corporate discounts. More

by Doug K
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jake
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Helpful
December 16, 2023

I had an appointment that I made a month and a half in advance for Service after four hours of no work no one looking at my vehicle and said they probably wouldn’t be able to get to it because of shop del More

by clham6925
Service Time
Recommend Dealer
No
Employees Worked With
Don’t know name
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Dec 19, 2023 -

Bill Estes Chrysler Jeep Dodge RAM responded

I apologize your visit did not go as you had expected, I would be grateful if you could give us an opportunity to address your concerns and diagnose your vehicle as you wait or its would be better for you we could collect and drop off your vehicle if that is more convenient. Please give me a call on my direct line 317-456-1642 So we can arrange to rectify our shortcoming. Kind regards, Chris Spratt, Service Manager

Helpful
December 06, 2023

The best place to go to buy a vehicle and for service! ! We always recommend them! More

by dawnsavoldi
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher and Leon Dudley
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Helpful
December 04, 2023

Friendly staff and completed service in a timely manner. No pressure to perform recommended services. More

by dshelby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
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Helpful
December 04, 2023

Got me in immediately and serviced my vehicle in a timely manner thanks Bill you were great! More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
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Helpful
December 02, 2023

Don't use the service department. . This place is a joke when they do warranty work More

by Tbussinger70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sherri, Bill, Cody
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Dec 05, 2023 -

Bill Estes Chrysler Jeep Dodge RAM responded

Thank you for taking the time to share your feedback. We apologize for the negative experience you've had with our service department, especially when it comes to warranty work. Customer satisfaction is important to us, and it's disheartening to hear that we fell short of your expectations. We would like to learn more about specific details about your experience or concerns and we invite you to please contact me at your convenience to discuss. Alvin Santana, General Manager, 317-456-1618

Helpful
November 26, 2023

Had appointment. Heard nothing for 5 days. Texted dealership, said they would check on it. Heard nothing for 2 days. Texted back, they said tech had the vehicle and w More

by littleotis316
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
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Nov 29, 2023 -

Bill Estes Chrysler Jeep Dodge RAM responded

Thank you for leaving your review. We sincerely apologize for the extended delay and the lack of communication during your recent service experience at our dealership. We regret any inconvenience and frustration this situation has caused. We would like to speak with you further about your experience and will be reaching out. You can also contact me at your convenience, if you haven’t yet heard from us. Alvin Santana, General Manager, 317-456-1618

Helpful
November 24, 2023

Great service. The service person checked on us and provided updates to us on the the entire status throughout the service process. I give a 10 out of 10 for the More

by Bdtyree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Helpful
November 24, 2023

Great Service! Bill provides superb and excellent customer service! He represents Chrysler Jeep Dodge in stellar fashion! More

by Moliverr1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Helpful
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