Bill Estes Ford

High Country ! Been looking for this type of vehicle for months! Found it ! From sales (Mitch), to finance (Greg) to GM (Andy), to all involved now and in the near Been looking for this type of vehicle for months! Found it ! From sales (Mitch), to finance (Greg) to GM (Andy), to all involved now and in the near future, what a great experience ! Thank You ! Greg & Kathy Anderson, Brownsburg! More

amazing, very helpful everyone here is kind and very helpful. they are very understanding and explain everything to you instead of brushing over it. they make sure everythi everyone here is kind and very helpful. they are very understanding and explain everything to you instead of brushing over it. they make sure everything is understood! More

My experience was AWESOME! Mike helped me get the best truck Mike and all of staff were extremely nice and helpful with the process of getting my brand new truck. I would definitely buy another vehicle from this Mike and all of staff were extremely nice and helpful with the process of getting my brand new truck. I would definitely buy another vehicle from this dealership. The process was speedy and informative. I had no issues at all when purchasing my truck. and I LOVE IT! Thank you for everything!!! More

NOT your typical sales experience! My wife and I drove 3 hours to find the right vehicle for the right price. For a good portion of the drive, we stressed over the upcoming experience. My wife and I drove 3 hours to find the right vehicle for the right price. For a good portion of the drive, we stressed over the upcoming experience... the haggling, negotiating, dealing with high pressure sales tactics. Talk about not getting what you expected!!! The team at Bill Estes Ford (Brownsburg) made the entire process NOT about selling a vehicle and ALL about making sure we were informed, happy, and ending up with the vehicle we wanted. Steve McCauley took as much time as we needed; he wasn't in it for a quick sale or commission. Zac Pelz helped us navigate the various pricing deals and kept us updated on every detail going on behind the scenes. Mike Balkaz, the Finance guy, TOTALLY broke the mold on Finance guys! To finish off the experience, Chip Carter demonstrated that he truly enjoys making sure customers are familiar with the features of the vehicle they are about to drive away in. We've had 'novel' car-buying experiences before, but it was still about a dealer selling us a vehicle. In this case, I can honestly say that this was the most hassle-free, pressure-free, friend-making process ever. And I drove away in a vehicle that I am thrilled with, my wife is pleased with, and we feel we got a great, fair price in the bargain. Who could ask for more? More

Terrible Experience; not as advertised I went out looking for a small sporty car and immediately liked the Focus ST. Frank did a good job getting me the car that I wanted and did well to ge I went out looking for a small sporty car and immediately liked the Focus ST. Frank did a good job getting me the car that I wanted and did well to get us down to the price that I was willing to spend with the various discounts. However, when it came time to speak with Finance about the terms, nothing, that was promised to us (20 min earlier by Frank) was upheld by Greg. He was rude and insensitive to what I was asking for. He never once said that what I was asking for couldn’t be done, but merely blew us off and continued to tell me that a 4% interest rate on this car was fair, even for someone like my dad (who was co-signing) who has an A+ credit score and 40 years of credit history. He made no effort to work with us to get the deal done and was quite combative from the beginning. Insulted, we left. Not only was the price of $33,500 (10% more than the promised $30,000, after taxes) outrageous, the interest rate was a joke, and the attitude of the finance guy was embarrassing for Bill Estes. Even worse than that is the fact that they tried to persuade me that a $630/month payment for this car was acceptable, when anyone with basic math skills can tell you that a $30,000 car (with 0 or .9% interest) should be around $500/month for 60 months. That is a difference of over $100/month that they rudely tried to coerce me into. It was insulting and embarrassing that they’d treat a customer like this. I understand trying to talk a young adult into signing a stupid lease, but the disrespect they showed my father (an engineer) who has purchased many cars in his day, is astounding. Apparently the commercial for Bill Estes Chevy about “earning their customer’s business and trust” did not make its way over to this Ford Dealership in Brownsburg. I am sorry for Frank that Greg was so rude because he was a genuinely good salesman who did a fine job. It just so happens that this week (a few days after visiting Bill Estes) I bought the exact same car from Pearson Ford in Zionsville. I got the price confirmed ONLINE, even before meeting in person. When I went to sign the papers, the price that Katrina promised me was exactly what I received from the financing manager, who was also quite friendly and pleasant to work with. I ended up getting it for $28,400 (with all-purpose tires Included that Bill Estes was charging $860 for) as well as receiving 0% financing for 60 months, which Estes said "wasn't an option from Ford". The resounding lack of professionalism that occurred at Bill Estes was shocking. Their quotes were mostly all written by hand on scratch paper, eliminating any details of how they got to that number. The tactic is used to lure people, who won’t second guess them, into signing more expensive terms than needed. When I got to Pearson, Katrina had the entire sheet printed out for me, which described, in detail, all of my options and how those numbers were calculated. Complete transparency was quite refreshing after dealing with Greg from Bill Estes’ who tried to bully me into a more expensive price for the same car. If you’re looking for someone to get you a good deal on a great car that won’t go back on their financial promises, then Pearson Ford in Zionsville is your way to go, ask for Katrina! My family has had great experiences with other sales people at that location in the past as well. They put in great effort to ensure that you’ll be happy with the car AND the price you’re purchasing it at. More

Service experience with Ali Amed The main reason we have our service work done at Estes is because of the excellent service given to us by Ali Amed. Ali has been our main contact fo The main reason we have our service work done at Estes is because of the excellent service given to us by Ali Amed. Ali has been our main contact for a few years now. He makes us feel like we are his only customer. He has always bent over backwards to help us get our repairs done right at the most economical price. He always greets us with a handshake or a hug knows us by name and knows the history of our vehicles. His knowledge, courtesy and professionalism will keep us coming back. He is an absolute asset to the Estes service department. More

Great experience!! If you hate the car buying experience, give Bill Estes Ford in Brownsburg a try. Everyone was friendly and professional. No shady sales tactics or h If you hate the car buying experience, give Bill Estes Ford in Brownsburg a try. Everyone was friendly and professional. No shady sales tactics or high pressure. Mitchel Dotson was very thorough in explaining the features of the vehicle before our test drive. He is great to work with. They gave us a very fair offer on our trade-in too. The finance department was also very easy to work with and professional. I definitely recommend Bill Estes Ford and Mitchel Dotson. More

Quickest that I ever bought a vehicle We went looking for a used truck and I knew what I wanted on it. When we meet Mike, we told him what we were looking for and he showed us exactly wha We went looking for a used truck and I knew what I wanted on it. When we meet Mike, we told him what we were looking for and he showed us exactly what we asked him for. When we got to the finance part he worked with us and made us happy customers. I would recommend going to Bill Estes for any of your vehicle needs. More

Great experience For a person with fair credit, buying a car isn't always a pleasant experience because you're not sure if you can get what you want at a price that yo For a person with fair credit, buying a car isn't always a pleasant experience because you're not sure if you can get what you want at a price that you need. However, my salesman was knowledgeable, he listened to my needs and found a car that suited me just right. Customer service was great and the staff were friendly. I would definitely recommend this dealership. More

Wonderful Experience I want to thank Mitchel Dotson for his patience and understanding while I purchased my new vehicle. I have been to other dealerships and they were no I want to thank Mitchel Dotson for his patience and understanding while I purchased my new vehicle. I have been to other dealerships and they were not at all interested in helping me. Mitchell made me feel at ease while we worked thru this purchase. He gave me several options and continued to help even when I know I was difficult. I will recommend him and Estes to anyone that I know looking for a new or used vehicle. Again thank you Mitchel and the Estes staff for all your help. More