Bill Estes Ford

Great Service Lee Dotson was great. No hassles, and didn't try to force a sale on me. I was the last customer in the store, and he never made me feel like I was kee Lee Dotson was great. No hassles, and didn't try to force a sale on me. I was the last customer in the store, and he never made me feel like I was keeping him from being somewhere else. I don't remember the finance person or manager's name, but they were great. They introduced themselves ... just have a poor memory. LOL. Friendly, and they made me feel comfortable to ask them questions. Chip was friendly, answered all my questions. I gave the same treated from him as with Lee. They both made me feel like I was there only customer, and there was no rushing. More

Best review ever We were running late from a 2 hour drive in and arrived at the showroom at 20min till closing. We were treated like time did not matter. They gave t We were running late from a 2 hour drive in and arrived at the showroom at 20min till closing. We were treated like time did not matter. They gave the same courtesy as if we had all day. They were willing to work with us to get the deal done and stayed 2 hours after closing to finish. Lee was amazing and so was the finance guy Patrick. Everything about our experience will lead us back to this dealership in the future. I am very impressed as well with your company values. Lee made us feel like family and has answered any questions we have had after the deal. Above and Beyond sums up this dealership. Thank you Baker Family More

Poor Customer Service I have purchased three vehicles from Bill Estes. The first two experiences brought me back. The third experience makes me want to run from the buildin I have purchased three vehicles from Bill Estes. The first two experiences brought me back. The third experience makes me want to run from the building and let everyone know that if you value customer service - go somewhere else! After the first two sales, the tax, title, etc. was taken care of by the dealership, as agreed upon. The third vehicle- nothing in 60 days. I received notice from General Manager Andy Wernsman that "If, for some reason there is something that prevents you from being "COMPLETELY SATISFIED" in every category, please contact me..." So I figured my next logical step was to do just that - and call Andy Wernsman. Except he doesn't take phone calls or return voicemails. Every time I've called he is miraculously "with a customer". So I decided I'd try a different tactic and just stay on hold so that I could hope to get my issue resolved. When asked to be put on hold the receptionist changed her tone of voice, rudely advised me (again) that he was with a customer. I acknowledged that he was indeed, with a customer, but that I too- a customer, would hold the line to speak with him. With a rude tone- she asked for my name, which I kindly obliged and back to hold I went! After two cycles of commercials, the receptionist picked up the line and told me that although she knew I was on hold to speak with Mr. Wernsman that he somehow evaded the phone call, slipped out the side door and wouldn't be returning until afternoon. When asked about the best time to reach Mr. Wernsman I was met again with disdain and told that she didn't know when to get ahold of him. So I kindly asked for his voicemail to leave yet another message that I'm assuming will also go unnoticed. It's really sad, actually because I thought my family had found a place we could trust and the customer service was decent. Boy were we wrong - too bad it took three vehicle sales for us to realize it. In another three years I'll be purchasing another new car, but I'll be taking my business elsewhere. It's really too bad because the support staff was great up to the point where I needed to get an issue resolved that should have been taken care of with the sale. -- Eldon Lindsay, new owner of a Ford Escape with no registration. As for the other employees we worked with- Patrick Smith is a class act, knows what he is doing and is remarkably good with customer service. We bought our first two vehicles from him and were saddened that he moved up in the ranks, but wish him the best in everything! Brandon Kidd was great about finalizing the car, getting everything switched over and some other nuisance items. Very bright young man who is also good at his job. Mike Parham- the sales process was great, but it looks like the ball got dropped when it came to the title situation. I can't discount other factors, but this situation should have been initiated by Mr. Parham and it seems that the follow-through execution was lacking. More

amazing experience Our salesmen Brian was very easy to work with went above and beyond my expectations of a salesman and got us a better interest rate then we came i Our salesmen Brian was very easy to work with went above and beyond my expectations of a salesman and got us a better interest rate then we came in with from our own bank Everyone that we came into contact with at the dealership that day went above and beyond customer service to make us feel wanted and welcome and help with the great car buying experience More

AA++very impressed with customer service!!!! I made a huge error when I bought my (at that time) new ford escape at andy mohr plainfield, in. they have zero customer service after the sale!! ne I made a huge error when I bought my (at that time) new ford escape at andy mohr plainfield, in. they have zero customer service after the sale!! next time i buy it will be with bill estes ford brownsburg, in... If i call them for any reason, i get the answers i need and the service i appreciate. they are polite, good people to work with!! Joel Stucker was especially helpful with a some tech questions i had...he knew the answers, was very knowledgeable about my vehicle and it's features that i didn't understand. because of him, i now do!!! More

Another great experience Just purchased my second car from Brian Brickler! It was Just as smooth as the first time! I highly recommend him and Bill Estes Ford! Just purchased my second car from Brian Brickler! It was Just as smooth as the first time! I highly recommend him and Bill Estes Ford! More

Great Experience Very knowledgeable about towing and capabilities of Ford and the competition. We bought our truck due the knowledge and help picking the correct trac Very knowledgeable about towing and capabilities of Ford and the competition. We bought our truck due the knowledge and help picking the correct track for my needs. More

Treating myself to a second vehicle. Jason Barrett was awesome. He kept searching the entire inventory at all stores to find me the right vehicle. He drove the one I wanted to look at ove Jason Barrett was awesome. He kept searching the entire inventory at all stores to find me the right vehicle. He drove the one I wanted to look at over to Brownsburg from Indianapolis. It had everything I wanted and it was in my budget. Thank you Jason! More

2013 Mustang 5.0 I recently traded my 2005 Mustang GT in for a 2013 Mustang 5.0. This is the second time we've worked with Tony Lehn and third purchase at Estes. He is I recently traded my 2005 Mustang GT in for a 2013 Mustang 5.0. This is the second time we've worked with Tony Lehn and third purchase at Estes. He is always very professional and organized. He is also personable and speaks to us when seeing us out in public. Buying a vehicle with him was an easy experience. He was able to work out a deal that I needed to be able to trade. We will continue to come back to Bill Estes because of sales associates like Tony. We have been pleased customers each time. More

Great Buying Experience I went in to look at a truck I found on their website. The staff was upfront and honest about the truck by revealing that it did have engine issues. T I went in to look at a truck I found on their website. The staff was upfront and honest about the truck by revealing that it did have engine issues. They encouraged me to look at a few other options they had that would fit my needs.I am glad I took that advice. I ended up buying a truck that had a lot less miles and 9 years newer for just a little more money. The whole experience was great and I was in and out in just a little bit of time. More