Bill Estes Ford

I went in to have my 2013 Escape, which I purchased from another dealer, serviced by Bill Estes Ford because I was not happy with the 8 previous results at another dealership. Thomas knew exactly what was w another dealer, serviced by Bill Estes Ford because I was not happy with the 8 previous results at another dealership. Thomas knew exactly what was wrong just from my description. He also knew how unhappy I was with my Escape and introduced me to Matt in Sales. We ended up trading my Escape for an Explorer and couldn't be happier. All parties involved in the service and sale were more than helpful and were willing to go "the extra mile" to make sure we were happy. Thank you! More

I found the vehicle online and I made two phone calls to the dealership before I even went to see it. Kyle was very eager to get the information I requested and pleasant upon arriving at the dealership. H the dealership before I even went to see it. Kyle was very eager to get the information I requested and pleasant upon arriving at the dealership. He worked with us on the price of the vehicle and on the extended warranty we purchased. Greg seemed very knowledgeable and he helped us finalize the deal quickly while answering our questions. More

Overall experience what okay for a car dealership. 3 days after I bought the car transmission started to downshift funny so I had the transmission fluid flushed and replaced as it looked and smelled to be bu after I bought the car transmission started to downshift funny so I had the transmission fluid flushed and replaced as it looked and smelled to be burnt and the sunroof stopped working intermittently and eventually stopped altogether. (certified used car) Car also had a slow leak and had them check that out while they were checking the sunroof system out and turns out the rim was bent and offered to replace it only if the warranty covered this. That shouldn't be an issue, warranty or not you should replace something like that especially if you said it was a certified used vehicle that needed no money put into it. The quality control here sucks. Salesman was great, condition of the car in some areas was not for what it was advertised as. More

I had called ahead to insure the availability of the car I wanted. When I got there, Kyle was paged. He came in (he was with another customer) and greeted me. Told me he would just be a couple of minutes. H I wanted. When I got there, Kyle was paged. He came in (he was with another customer) and greeted me. Told me he would just be a couple of minutes. He asked if he could get me anything. His greeting was very friendly. He returned in just a few moments- asked if I wanted to go drive the car. He copied my license, gave me the keys and suggested I give it a good test. When I returned he asked me how I liked the car. We proceeded to start the purchase process. At the same time the other customer was finishing the process. I was very impressed with how Kyle kept working with both of us as quickly as he could and never let either feel neglected or unimportant. During the process, Kyle addressed a couple of issues I had with the car. He made it painless. Kyle took me into Greg. He greeted me very warmly and as we started the paperwork, I explained I had not had to purchase a car in 10 years. Greg walked through everything and kept it light and friendly.He thoroughly offered and explained everything. He answered all the questions I had and made it extremely comfortable. I would highly recommend Bill Estes Ford to anyone and everyone based upon my experience with these 2 gentlemen. They took a situation that was a little intimidating to me as I began the whole process and made it painless and enjoyable. The company should be very proud of the image that these 2 employees give to the public. More

I am completely awed by the wonderful customer service I received from the moment I walked through the door today at Bill Estes Ford. Brian Brickler was extremely helpful throughout the sale, and worked out received from the moment I walked through the door today at Bill Estes Ford. Brian Brickler was extremely helpful throughout the sale, and worked out a deal that I'm truly grateful for. Business Manager Greg Floyd was just as helpful, ensuring that I understood every aspect of the financing process. He addressed all my questions and concerns and even secured a great rate that I didn't expect. I would recommend any one to Bill Estes Ford that would like to receive quality customer service and a great deal on a Ford vehicle. More

Off to a rocky start , but GREAT recovery by Tony Lehn & Brian Weddle who made the deal excally where it needed to be. Now a very proud owner of 2014 Escape Titianum (Whiteplat/tan-loaded) very sharp look & Brian Weddle who made the deal excally where it needed to be. Now a very proud owner of 2014 Escape Titianum (Whiteplat/tan-loaded) very sharp looking!!!! Happy Birthday to my wife of 30yrs. Also Thank you to Bill Estes Ford for giving back to our community ie public safety and schools. More

Even though we arrived at the Ford dealership on a busy Saturday afternoon, Mike Parham took plenty of time with us. We went on an informative test drive, but did not feel pressured to buy. We felt that t Saturday afternoon, Mike Parham took plenty of time with us. We went on an informative test drive, but did not feel pressured to buy. We felt that the dealership gave a fair deal on our new Ford Explorer and a decent trade in for our vehicle. Chris Elder was very efficient in completing the paperwork in a reasonabe amount of time. When I picked up the vehicle, Dustin McAfee gave a very informative preview of the navigation and sync system. I feel comfortable that if I have any problems or questions, I can return for assistance. More

Matt was a refreshing change from the type of car salesmen personalities I have run into in the past. He was polite, courteous, and in tune with my needs for what I personally was interested in and n salesmen personalities I have run into in the past. He was polite, courteous, and in tune with my needs for what I personally was interested in and not something he was trying to steer me towards. He took the time to understand me and what I wanted, and then carefully pointed out all the details of the car I had in mind and answered all of my questions respectfully and without trying to rush a sale. Would purchase from again! More

This was by far the best experience I have ever had at a dealership! Very friendly customer service and they provided all the necessary information I needed to purchase my car! Great guys, I would consider dealership! Very friendly customer service and they provided all the necessary information I needed to purchase my car! Great guys, I would consider buying my future vehicle with them again! More

After visiting other Ford Dealerships, we found Bill Estes Ford in Brownsburg on-line while looking for another Ford Fiesta. Within minutes we had an on-line chat going while looking through their large Estes Ford in Brownsburg on-line while looking for another Ford Fiesta. Within minutes we had an on-line chat going while looking through their large selection of vehicles. We found the vehicle that satisfied the family. Even though the dealership was an 1.42 hours away from our home, we setup a date to meet up even though it was after 6pm when we could visit the dealership. We met up with Mike Parham and Dustin Mcafee, looked over our selection while they looked over our trade in. By 8:30 pm we were signing papers to a Great Deal and an Outstanding interest rate. I have never dealt with a car dealership that stayed so late and worked so hard for my business. I will be returning to Bill Estes in Brownsburg Indiana for my next vehicle. Thank you Rick Hawley More