Bill Estes Ford

Thomas always makes me feel comfortable and at ease every time I bring my vehicle in for Service. Prices are always reasonable and they work very hard to make sure my vehicle is safe for the road. Thank you time I bring my vehicle in for Service. Prices are always reasonable and they work very hard to make sure my vehicle is safe for the road. Thank you so much Thomas Noel and the staff at Bill Estes Ford. More

Kyle provided excellent service. He was patient, kind and very helpful. I will recommend him to my family and friends in the "Burg" Thank you. Fran Wiley very helpful. I will recommend him to my family and friends in the "Burg" Thank you. Fran Wiley More

I sold cars for 6yrs so I can admit I'm not an easy sell. Bill and Brian where up front with me. No pressure and great to work with. I would send any friend or family member to them. Great experience! Bill and Brian where up front with me. No pressure and great to work with. I would send any friend or family member to them. Great experience! More

Thank you for the quick appointment for needed repair with my choice of mechanic, cordial manner of all staff with which we dealt, and, as always, great service. with my choice of mechanic, cordial manner of all staff with which we dealt, and, as always, great service. More

I don't need to say anything more than the ratings above. Well, they say I have to write more. The dealership provided us with a loaner that had dirty, used kleenex in the cup holder. Only after my wife w Well, they say I have to write more. The dealership provided us with a loaner that had dirty, used kleenex in the cup holder. Only after my wife was very upset when the car had to go back yet a thrid time for the same repair in about 30 days, did we get a nice loaner equal to the one we purchased. Okay, do I still need to say more? We had to go to Ford Customer Service... More

I have been pleased with all the service i have received from Bill Estes Ford,Tom Noel went above and beyond in his actions for my 2009 Vibe.I feel whoever the Chevrolet people use for their parts should pr from Bill Estes Ford,Tom Noel went above and beyond in his actions for my 2009 Vibe.I feel whoever the Chevrolet people use for their parts should practice quality control,twice wrong parts,which slowed down repair of my car.Thomas worked to see that I was not charged for this delay.I have had positive service at Bill Estes Ford,that is why I purchased ex warranty from them for my GM vehicle.Thanks Tom More

key fob was not working after changing the battery, made appointment on line, drove in to check in bay, Ali greated me and I told him what was going on, he directed me to where the restroom/waiting area was appointment on line, drove in to check in bay, Ali greated me and I told him what was going on, he directed me to where the restroom/waiting area was, by the time I got done using the restroom and started thumbing thru the accessory catalog, he came in and told me it was repaired. Great Job Ali More

I entered the dealership, dreading the long process of purchasing a car. I was very surprised that I not only found a car I love, the price was right, the transaction went quickly. Mike was very polite, h purchasing a car. I was very surprised that I not only found a car I love, the price was right, the transaction went quickly. Mike was very polite, helpful and funny. I will definitely return to Bill Estes when I am in need of a new car, hopefully not for several years!!! More

Everyone that I dealt with at Bill Estes Ford was kind, helpful, and genuinely cared about my car buying experience. Chip Carter was my Sales Consultant and was helpful throughout the entire process, Chris helpful, and genuinely cared about my car buying experience. Chip Carter was my Sales Consultant and was helpful throughout the entire process, Chris Elder explained my financing very well, and Brandon Huber explained the Sync system very well. More

A drunk driver pulled out in front of my wife and totaled her 2011 Ford Escape. I did a web search for an identical model. Bill Estes Ford had one and I did not look further. Jason met me at the door and sho her 2011 Ford Escape. I did a web search for an identical model. Bill Estes Ford had one and I did not look further. Jason met me at the door and showed me the vehicle. Sitting down and talking about our situation, he explained that we could get into a 2012 for almost identical money. This was a great option for us. I really hate car shopping, but Jason was very helpful, courteous and friendly. I never felt pressured, but that Jason was there to serve me. We were going to buy with cash, but Ford had a rebate on which saved us an additional $750 if we financed. Chris explained the details; pay the first 3 payments and pay in full on the fourth for our maximum savings. He, too, was very helpful, courteous and friendly. You can add Brandon, the tech guy, to that list, too. We've purchased used cars from Bill Estes Chevy before and the Bill Estes organization must work hard at creating a customer friendly environment. That's what I experienced at Bill Estes Ford, too. I give them a five star recommendation. More