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Bill Estes Ford
Brownsburg, IN
2,633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 13, 2019
Low beam for headlight and low tire pressure light came on Headlight bulb was just loose, and 1 tire was 5lbs low. No charge and I was on my way. Jason was absolutely wonderful and very professional. Headlight bulb was just loose, and 1 tire was 5lbs low. No charge and I was on my way. Jason was absolutely wonderful and very professional. More
by Boomer
Employees Worked With
Jason Downey
September 12, 2019
New car purchase I got a great deal and great service from this dealer. Sean was the salesman I dealt with. He did an excellent job of ensuring I got exactly what I wa I got a great deal and great service from this dealer. Sean was the salesman I dealt with. He did an excellent job of ensuring I got exactly what I wanted. More
by JR
Employees Worked With
Wes. The tech that went over all the features of the car., Brian Weddle, Mike Parham, Joel Stucker, Sean McNally
September 11, 2019
how to show you don't care about customer service. It took 4 phone calls with 2 messages just to get a price, then 2 more calls to set up an appointment. I dropped off the truck for my appointment only It took 4 phone calls with 2 messages just to get a price, then 2 more calls to set up an appointment. I dropped off the truck for my appointment only to be told they weren't sure when it would be ready for pick up, but it should be a couple hours. I called 7 hours later to check on the status and was told about 45 mins. and finally 2 hours later it is ready. Then comes the billing they added an extra $65.00 to the bill because unforeseen part they didn't know they would need. This is on a Ford Truck from a ford dealership. I don't believe them. More
by Ken
Employees Worked With
Dalton Reyes
September 10, 2019
Bill Estes Ford is the only dealership you need!! Bill Estes Ford is the only place to purchase your next vehicle!! #amazing deals & service Now that I have your attention… First off let me say; Bill Estes Ford is the only place to purchase your next vehicle!! #amazing deals & service Now that I have your attention… First off let me say; I have terrible luck with automobiles (truly awful luck). From terrible deals to lemons I’ve dealt with it all. So when the AC/Heat went out in ‘like new’ two year old Jeep I had owned for a grand total of 8 months, I wasn’t surprised. After taking it to two body shops (no avail) and calling every Jeep dealer in driving distance (appointments scheduling 4+ weeks out) I had gotten nowhere. Finally I called Bill Estes and they were able to get me in, in less than a week. They repaired my vehicle in less than a day, and kept me notified every step of the way! Great service, great outcome! Impressed with their service, and disappointed in my new to me Jeep, I decided to check out their inventory of used F150’s. Huge selection of gently used trucks! I began working with Stephen McCauley (ask for Stephen!), a sales consultant. Mr. McCauley is a zero pressure salesman and was extremely helpful and informative. After test driving a 2015 F150 XLT I entered into negotiations with Mr. McCauley. We reached a terrific deal for my trade in, and an extremely fair deal for the truck! I worked with Joel Stucker (ask for Joel!) for financing and got the best interest rate I’ve ever had on a vehicle! Thank you Stephen and Joel!! Six days later, after driving and loving the truck, my luck held true; the engine light came on. Understandably, I was frustrated, especially since I had decided not to purchase the additional (and affordable) warranty coverage offered. I called Stephen and the service department. They were able to get me in right away! An evaporation valve needed to be replaced…to the tune of $885.00. After working with the sales department and explaining my situation, they agreed to cover the entire cost of the repair, regardless of the fact that I had no warranty/service coverage! I’m extremely grateful for the astonishing customer service and quick turnaround time!! #amazing deals #terrific customer service #don’t go anywhere else #customer for life!!! More
by SLHarrison
Employees Worked With
Steve McCauley, Joel Stucker
September 09, 2019
30000 mile maintainance appreciate the quickness of getting me for service. length of time it took to do the work seemed very long. The expense for labor was very expensive appreciate the quickness of getting me for service. length of time it took to do the work seemed very long. The expense for labor was very expensive I thought More
by Michelle
Employees Worked With
Casey, Jason Downey
September 09, 2019
Professional Sales Representive I feel that Steve Angle performed his work in a very professional manner. I appreciate everything that he did in selling me this vehicle. I also thank I feel that Steve Angle performed his work in a very professional manner. I appreciate everything that he did in selling me this vehicle. I also thank Darryl for his help in the finance dept. I feel that he did a very professional job too. More
by Red
Employees Worked With
Darryl Humbracht, Steve Angle
September 09, 2019
Aggravated My issue is went in early morning Friday September 6th for the works oil change paid $52 and got home and realized my tires were not rotated. What re My issue is went in early morning Friday September 6th for the works oil change paid $52 and got home and realized my tires were not rotated. What really has got me aggravated is I have made two calls one Friday morning and one today around ten am left voice mails on both of them with the service manager still have not heard back from Mr Saunders. More
by Jeff A
Employees Worked With
TJ
September 09, 2019
review We appreciate the people we dealt with at Bill Estes. We fell we got the best deal and are vey happy with the SUV so far. We appreciate the people we dealt with at Bill Estes. We fell we got the best deal and are vey happy with the SUV so far. More
by skipper2
Employees Worked With
Joel Stucker, Mitchel Dotson
September 06, 2019
very professional process went smooth and quick. Great job from all involved. Very professional. Finance went smooth and took less time than expected. Always ask for Jason Abbott and his assistants. Great job from all involved. Very professional. Finance went smooth and took less time than expected. Always ask for Jason Abbott and his assistants. Another great move to buy from Bill Estes More
by expedition
Employees Worked With
Jason Abbott, Nathan Wright, Sean McNally
September 06, 2019
Very easy process This was a very easy process for buying a car and I had no issues through the whole process. The staff was very helpful and knowledgeable. This was a very easy process for buying a car and I had no issues through the whole process. The staff was very helpful and knowledgeable. More
by JBailey
Employees Worked With
Michael Starnes
