Back

Bill Estes Ford

Brownsburg, IN

4.7
2,677 Reviews

450 E. Northfield Dr.

Brownsburg, IN

46112

Directions

By Type

Showing 198 service reviews

June 05, 2026

This is the third time that I have had service performed at Bill Estes Ford. I have been very pleased with the services as well as the time that they took to oerform them and the price that i paid. Would de More

by Carollou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Jun 06, 2026 -

Bill Estes Ford responded

Thank you again for taking the time to let us know how we did!

May 03, 2026

It has been two weeks since I brought my truck in to be fixed. I am still waiting for parts to come in that they said would only take five days to arrive. I have heard nothing from them since then. More

by Jpeterson280
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Brickler
May 18, 2026 -

Bill Estes Ford responded

Thank you for your feedback. Waiting longer than expected for parts is frustrating, especially when you were originally given a shorter timeframe. Equally important is communication and receiving proactive updates. We would like to review the status of your parts order and your repair timeline. Please contact us directly so we can look into this and provide you with a clear update. Best, Brad Lowery General Manager blowery@billestes.com 317-858-6950

April 16, 2026

Simple oil change and tire rotation gone wrong. Oil spilled all over the engine and manifold. Oil level not up to full mark on dipstick. Tires rotated but tire pressures wrong. I cancelled my plans More

by jplone1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Delaney
Apr 17, 2026 -

Bill Estes Ford responded

James, thank you again for taking the time to speak with John this morning. We appreciate the conversation to better understand your concerns. We look forward to reconnecting with you tomorrow to continue working through this together. Our goal is to fully review the situation and help figure this out properly. Best, Brad Lowery General Manager blowery@billestes.com 317-858-6950

February 27, 2026

Dealership is spotless, the employees are friendly courteous and professional. They explained everything that was going on. More

by john_kashman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael something service advisor.
Mar 02, 2026 -

Bill Estes Ford responded

Hi, thank you for your review! Happy motoring!

February 24, 2026

At bill estates FORD, they were Very professional , courteous and accommodating with my ford eco sport More

by Jennellenhowell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Feb 26, 2026 -

Bill Estes Ford responded

Hi, thank you for your review! Happy motoring!

February 13, 2026

Oil change went as I was told. Helped me use reward points and were courteous and friendly. More

by owenfamily7575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 16, 2026 -

Bill Estes Ford responded

Thank you owenfamily7575! We hope to be of service to you again!

December 18, 2025

Jason and Blake are such good men. They made yesterday so easy for me to understand what was going on with my 2018 Ford. They spoke with me with respect More

by tamara.hadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Downey, Robert Saunders, Ali Ahmed
December 09, 2025

Easy scheduling, prompt service, informed of any unexpected findings during visit. When a warranty service was needed, service rep and management were great! Pleased with the service and honesty! More

by Gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
November 21, 2025

Their oil change is great. I have been doing my oil change there for years. More

by nrostam2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Ahmed
November 20, 2025

Excellent and fast service by the entire service department. Great leadership and family friendly feel! More

by karraker.brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Kazmierza, Jason Downey
1
...