Bill Hood Chevrolet - Service Center

Every time the car goes in for an oil change it ends up coming out with lugs missing. Yesterday there were 7 missing and 3 loose. We called and were told it was being looked into and that someone would be coming out with lugs missing. Yesterday there were 7 missing and 3 loose. We called and were told it was being looked into and that someone would be in touch shortly. Still haven't heard back More

Took a little longer than I felt it should for them to finish the service. finish the service. More

Mark Johnston and the entire Service Department did a fantastic job with my truck. The part needed was on back-order through no fault of their own, but they bent over backwards to accommodate me and mak fantastic job with my truck. The part needed was on back-order through no fault of their own, but they bent over backwards to accommodate me and make sure I wasn't inconvenienced without my vehicle. Really appreciated the communication and timely updates to let me know where things stood. In the end the part was received and repairs done much faster than expected! Thanks for the FIVE STAR Servce! More

ALWAYS HAVE GREAT SERVICE. VERY FRIENDLY EMPLOYEES WITH LOT OF KNOWLEDGE FOR CUSTOMERS, INCLUDING SALES . VERY FRIENDLY EMPLOYEES WITH LOT OF KNOWLEDGE FOR CUSTOMERS, INCLUDING SALES . More

Great service , I will always use Chevy dealership for vehicle maintenance , good communication and satisfied vehicle maintenance , good communication and satisfied More

Flawless services, work started just after arrival, nice clean customer waiting area with fresh hot coffee, all workers professional and courteous...will definitely be back clean customer waiting area with fresh hot coffee, all workers professional and courteous...will definitely be back More

Took care of my problem and serviced my car. Thanks Bill Hood Chevrolet. Mark Johnson took good care of us. Thanks Bill Hood Chevrolet. Mark Johnson took good care of us. More

I would like info regarding the class action lawsuit regarding faulting transmissions being sold for years by GM. It’s something that GM should make right with its customers since I had 2 issues now. Fi regarding faulting transmissions being sold for years by GM. It’s something that GM should make right with its customers since I had 2 issues now. First being 2021 and again with 61k miles. Sincerely Bruce Marcev PS It’s and on going problem with these transmissions and should be handled by GM More

Oh man, Tom and Mr. Serpas made friends with the With the person that purchased my 2022 Chevrolet Truck so I Was able to buy my 2024 Silverado Truck From the hood dealer Serpas made friends with the With the person that purchased my 2022 Chevrolet Truck so I Was able to buy my 2024 Silverado Truck From the hood dealership in Covington. More

Every time I get something fixed it’s always something different happens went to get check engine light seen about it’s still on after a couple years and just went for something because emissions system c different happens went to get check engine light seen about it’s still on after a couple years and just went for something because emissions system codes came up paid $810 and now engine and transmission showing something is wrong!!!!! More