Bill Hood Chevrolet - Service Center

Very accommodating service dept. was able to drop off vehicle early and vehicle was looked at 2 days before promised. was able to drop off vehicle early and vehicle was looked at 2 days before promised. More

Great & fast service. Welcoming and professional staff. I waited for my truck to be ready and it was ready in a timely manner. Welcoming and professional staff. I waited for my truck to be ready and it was ready in a timely manner. More

I advise anyone who uses Bill Hood Chevrolet to stay as far away from their service department as possible, and this is why! I brought my truck in for a headliner leak and the windshield had to be removed. far away from their service department as possible, and this is why! I brought my truck in for a headliner leak and the windshield had to be removed. Mark made sure to let me know in all of his years working there they have never broken any, but of course after changing the headliner they broke my windshield. After going back in forth, they did me the “favor” of only charging me for half (originally wanted me to pay for whole thing) of the glass they broke being there not responsible when that happens. Then they had to pull the new headliner out and the window for a 2nd time! Finally when I got my truck back, I dropped off the loaner car & Mark checked for damage and said I was good to go. I made him aware that I was not happy with the new windshield that was put in my truck because the seal at the top was poorly done. The following morning, I noticed damage to my dashboard and the bottom of the brand new windshield had a crack in it. I immediately called Hood and made them aware of what I found. They proceeded to tell me that I must have put a crack in the new glass and scratched my own dash! Then they accuse me of damaging their loaner car, saying the rear of the car was damaged and I had curb rashed all the wheels, when it was fine when I dropped it off. Mark was extremely unprofessional when he called me, which seems to be common practice there. I explained to him that these accusations were false and also really conveniently timed after the botch job that was done to my truck! Some people may have just let it go, but this is a clear case of how to NOT run a business, and honestly it’s like they were trying to intimidate me into paying for damages I didn’t do let’s accuse our customers of damaging things in hope they won’t come back for us to finish the job we did! . Mark and the service team have belittled me and my concerns every step of the way. I have brought my truck and wife’s SUV over 10 times for warranty work and had countless loaner cars, but now that they do something wrong they want to play games and do anything they can to inconvenience me. As it stands, they have yet to make things right. The only thing I did wrong was bring my truck to BILL HOOD CHEVROLET! More

Appointment was set for 8:30 and got out of there within a hour. Great service. a hour. Great service. More

They have a friendly staff! They go over and above to take of my service needs! Highly trained technicians that I trust with all my vehicles They go over and above to take of my service needs! Highly trained technicians that I trust with all my vehicles More

Fast and courteous workers. In and out oil change very satisfying thank you very much In and out oil change very satisfying thank you very much More

Mark was very detailed and most of all keep me updated as to the status of my truck repairs. to the status of my truck repairs. More

dealership service experience was good. I recommend it. Service department was excellent . I will return for my next service I recommend it. Service department was excellent . I will return for my next service More

I have no idea who Brad Pitt is or Mark Dufour. I have never met either of them. Mark Johnson greeted me upon arriving at the service department. He Checked me in and sent the vehicle to the back t I have never met either of them. Mark Johnson greeted me upon arriving at the service department. He Checked me in and sent the vehicle to the back to get fixed. The repair was done in a short time. I appreciate the attention Mark Johnson gave me. More

I always receive great customer service from the service department. Professional and care about my needs to keep me safe on the road. department. Professional and care about my needs to keep me safe on the road. More