Bill Hood Chevrolet - Service Center

Everything turned out fantastic! !! Thanks Bill Hood!! Will continue to do business with them. Thanks !! Thanks Bill Hood!! Will continue to do business with them. Thanks More

I went to see a car that was listed online but had limited photos. When I got there I was greeted by Grant. Grant got the car for me to look at and test drive. He proceeded to tell us how usually a ca limited photos. When I got there I was greeted by Grant. Grant got the car for me to look at and test drive. He proceeded to tell us how usually a car of that year goes to auction but because the car was checked out and in superior condition after being inspected by the service dept, they kept it on the lot to sell. He proceeded to tell us that during a sales meeting they rant and raved about how great this car was so they were keeping it to sell. Later to find out during the buying process, during the signing of papers, he informed us the car would need to be left overnight because it had NOT been through the used car check in the service department. We agreed to purchase the car and would also have to bring the car back that weekend for the windshield to be replaced since it had multiple cracks and would not pass brake tag inspection. Prior to finishing signing the paperwork to purchase the car, Grant was out on the lot assisting another potential buyer and left us inside without thanking us or formally handing us off to another person. We did not see him again after agreeing to make the purchase. We waited inside for finance to finish the process with us. We left the car overnight for the service department to check the car and do anything that needed to be done. We did not hear back from Grant the next day so I called the dealership to see if the car was ready. Grant said the car was ready so my wife went to pick it up. When she arrived the car was not ready and she had to wait about 30 minutes. We dropped off the car at 8:30 am Saturday to get the windshield replaced. We waited all day and did not get an update or status on the car. At about 5 pm we called the dealership to see if the car was ready. They informed us the car was ready for pick up. I drove to the dealership and Grant gives me the keys, stating he did not know where the car was parked and walks me to the door to venture out into the parking lot alone to find the car and he stayed in the building. I walked the entire parking lot in the heat trying to find the car. I finally find the car and there is no brake tag. I walk back into the dealership and Grant is with a customer. As I am waiting to speak to Grant, I am approached by a sales guy. He asked me if he could help. I tell him I am waiting to ask Grant a question. Since Grant is busy I tell him I need a brake tag. They had the car all day and it is still not ready. He responds well I didn't know anything about that, but the brake tag is in the envelope. I explain that I need someone to put it on and it should have been done as I was told the car was ready. The sales guy, Brad Pitt, says well you don't have to be an IDIOT about it. I ask him what he said and he repeats it again. At this point, I am irritated about the customer service received and exchange words with Brad. He continues to make comments to me, stating he's not afraid of me and to do something. Grant then comes out and put the brake tag on and made no conversation, just put the sticker on and walked away. The car is dirty inside from the windshield being replaced. There is spray marks, tiny particles of glass and dust all over the dashboard. This review is on the customer service provided by sales and not the service department as I did not communicate directly with anyone in the service dept. More

Customer service can't be beat! ! Phone calls answered or returned immediately. Got me in ahead of schedule. Couldn't ask for more...... ! Phone calls answered or returned immediately. Got me in ahead of schedule. Couldn't ask for more...... More

Larry was phenomenal! My tahoe wasn't scheduled to be seen for 2 days and he got me in as soon as my truck got off the tower! Having 4 kids and needing my vehicle, Larry s My tahoe wasn't scheduled to be seen for 2 days and he got me in as soon as my truck got off the tower! Having 4 kids and needing my vehicle, Larry saved the day!!! Thank y'all for making what should have been a stressful day, not so stressful after all! More

It took a month for me to get my car back. While I understand it was a rare issue, I was given minimal updates, that I normally had to call for. The advisor was a nice gentleman, but I’d appre While I understand it was a rare issue, I was given minimal updates, that I normally had to call for. The advisor was a nice gentleman, but I’d appreciated more communication without me always having to be the one inquiring about. More

Excellent work Very helpful Would recommend them to anyone that needs services for their vehicle anyone that needs services for their vehicle More

Tom Harmon was a pleasure to deal with. Very helpful and honest, hassle free experience. We've bought several vehicles from Tom and will continue to do so in the future. Very helpful and honest, hassle free experience. We've bought several vehicles from Tom and will continue to do so in the future. More

Bill was my service advisor and was great. Kept me up to date on the progress of the service of my car. When it was turned over to the extended warranty he assisted in getting my rental and ex Kept me up to date on the progress of the service of my car. When it was turned over to the extended warranty he assisted in getting my rental and explaining the warranty process. Great experience!!! More

The dealership is an excellent place to buy a vehicle. The service department is excellent. The service department is excellent. More

Mark Johnson is probably the best service advisor I have ever dealt with. Courteous, extremely customer service oriented and excellent communicator. The service dept is spotless clean and I wouldn't trust a ever dealt with. Courteous, extremely customer service oriented and excellent communicator. The service dept is spotless clean and I wouldn't trust any other dealership to work on my vehicles. More