Bill Hood Ford Lincoln

Alex was great and easy to work with. I went in for a quick test drive and went back that afternoon to purchase. Everything was ready and it was a fast and easy experience quick test drive and went back that afternoon to purchase. Everything was ready and it was a fast and easy experience More

Their responsive, informative, and really respectful to their customers.They also have a great finance system their customers.They also have a great finance system More

Very easy overall. Lance was the best and Phillip did an excellent job as well. Easiest time I have ever bought a vehicle. Maybe it was because there was no haggling on price but that’s not their fault due excellent job as well. Easiest time I have ever bought a vehicle. Maybe it was because there was no haggling on price but that’s not their fault due to the chip shortage and a lack of vehicles More

Sales process was smooth and hassle free. I’ve bought three new vehicles from Bill Hood and I recommend them to all my friends and family. three new vehicles from Bill Hood and I recommend them to all my friends and family. More

I would recomend this dealership to anyone. Mr gary was the best dealer that sold my truck to me he was paschent he is a very great guy id go back there again. Thainks bill hood and mr gary it was a plea the best dealer that sold my truck to me he was paschent he is a very great guy id go back there again. Thainks bill hood and mr gary it was a pleaser trading vehicles and getibg what i can afford i love my new chevy thanks again mr gary More

Pleasant experience. People were friendly and courteous. We were fortunate to find a truck that closely matched what we wanted and closed the deal in a short period of time. We were fortunate to find a truck that closely matched what we wanted and closed the deal in a short period of time. More

I'm interested in buying an F150, and wanted to keep it local, so I inquired about one in transit, and I was emailed that it's available. I left my cell number but no one called me, which should have bee local, so I inquired about one in transit, and I was emailed that it's available. I left my cell number but no one called me, which should have been my 1st sign. When I used the dealer rater site, I found Lance in sales, who was very responsive and nice, and said it's still in transit, and not onsite, but called me later in the week about it arriving at the dealership. After a test drive I was ready to move forward, but the sales mgr offered less than 1/2 of my car's value. I was transparent and showed them the previous trade in values I received from other out of town dealerships, as well as both the KBB, and NADA values, so they would have 3 reference points. They came back offering a few thousand more, but thankfully I did my research; they took the credit Ford was offering, and put that towards my trade, not thinking I"ll notice. At this point, I wasn't playing a shell game, nor were they valuing my time or effort I'm doing to buy a car. I left feeling this is the most unethical, and unprofessional car buying process I've ever experienced. If they didn't have the bandwidth to value my trade I can respect that, but once they started playing games, I was done. When you're buying a 60k truck, you would think you would be treated better than I was Friday afternoon. More

My car had some water damage during Ida and the collision center was closed due to damage, so I had it brought to the service center. I received a call that day to get details of the damage, but that was the center was closed due to damage, so I had it brought to the service center. I received a call that day to get details of the damage, but that was the end of quick responses. Called, texted them, and left messages before I went to the shop to see what was the deal. I was told they were working with the insurance to hash out the costs but they never told me what work needed to be done or what cost difference there was. I talked to my insurance adjuster to get the information and tried for days to get any response from the service department. They finally texted me back after a week and a half to tell me that parts are on order (no eta on them either) and then 3 days for labor after they come in. The car was dropped off on September 7th and today is the 22nd with no real update. Avoid this place at all costs. 1 October. So I got some updates after calling and basically not hanging up until I talked to someone and I talked to someone! Only to find out they put it all together and now another part is broken (a part that was not directly wet but worked when water was in the car) and now needs another review and parts and time. I regret being my car here more and more. More

Alex was such a pleasure to work with, he was very helpful and gave me and amazing vehicle at a great price. 10/10 would work with him again. helpful and gave me and amazing vehicle at a great price. 10/10 would work with him again. More

The staff at Ford were nothing but helpful. They did an amazing job at helping me get through the process. amazing job at helping me get through the process. More