Bill Jacobs MINI

Thank you to Mitch Shefveland for everything including getting me in the queue for the work needed, the ride home which was 5 ⭐️ and the car wash and clean interior. Your attention to every detail and th getting me in the queue for the work needed, the ride home which was 5 ⭐️ and the car wash and clean interior. Your attention to every detail and thorough explanations are always appreciated. More

Mitchell Shefveland continues to be responsive and so helpful to make sure the experience is perfect. This is the best service department of any dealership I ever received service from in my lifetime. Th helpful to make sure the experience is perfect. This is the best service department of any dealership I ever received service from in my lifetime. The service of picking up my vehicle from my home and providing a loaner is worth always purchasing a vehicle from Bill Jacob. I own an Audi but will consider a BMW for my next new car due to this dealership. More

I just purchased my third Mini convertible through this dealership and once again everything went very smoothly! Jed Kuefler was especially conscientious and helpful. dealership and once again everything went very smoothly! Jed Kuefler was especially conscientious and helpful. More

Bill Jacobs takes such good care of their customers! From the time you arrive to when the work is complete they keep you informed and appraised as to how the job is coming along and the cost estimate wa From the time you arrive to when the work is complete they keep you informed and appraised as to how the job is coming along and the cost estimate was spot on. They completed the work as promised with their estimate of how long the work would take and I left feeling like they appreciated my business. Mitchell Shefveland checked me in and it couldn't have gone smoother. I will be back! More

They continously do great work and keep me up to date and inform me of the maintenance my car needs to keep it in working order. Mitch also gives the place a friendly vibe on top of keeping me in the know ab inform me of the maintenance my car needs to keep it in working order. Mitch also gives the place a friendly vibe on top of keeping me in the know about my car and it's needs to keep it in tip top shape. More

I have been coming here for well over 15 years and the service has always been great!! service has always been great!! More

Excellent customer service, professional and friendly staff. I would Highly recommend this dealership for all of your Mini needs. Mitchell the service advisor and Gavin the technician were very helpful. staff. I would Highly recommend this dealership for all of your Mini needs. Mitchell the service advisor and Gavin the technician were very helpful. 5 Star dealership. More

Wonderful experience getting the MINI serviced at Bill Jacob’s MINI in Naperville. Mitch was very informative and great to work with. Jacob’s MINI in Naperville. Mitch was very informative and great to work with. More

Got good service from Mitchell Shefveland. Very courteous, friendly, and thorough. My car was seen promptly at the appt time. Very courteous, friendly, and thorough. My car was seen promptly at the appt time. More

Bill Jacobs Mini has excellent customer service and Mitch in the service department is phenomenal! in the service department is phenomenal! More