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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
672 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 672 reviews

June 15, 2023

Satisfied with my experience at Bill Jacobs Mini working with Steven Erazo. He was very informative and so nice. More

by Denise
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi Denise, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2023

Really great working with Shyann! She was very nice, knowledgeable, and made the process to purchase my new MINI easy! I’m more than satisfied with my experience with her and this dea More

by camrie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyann Jones
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi Camrie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2023

Nick was outstanding! Great guy and very personable! I highly recommend him as he does his work with excellence. More

by Joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 06, 2023

Thorough explanations, i was walked through every little detail that would be done to the car with no surprises! Super satisfied! More

by juansancheznmz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Juansancheznmz, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 04, 2023

I took in my Mini Countryman for routine service, and as usual was treated with the utmost courtesy and respect by Mitch Shefveland and his service team. Mitch took the time to explain what needed to be don More

by bestboy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Zaragoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Shefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Bestboy58, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! We look forward to your next visit! Take care!

Aug 20, 2023 -

Bill Jacobs MINI responded

Bestboy58, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 02, 2023

Mitch at Naperville Mini Dealer is exceptional - attentive, knowledgeable, and genuinely caring. Top-notch service. 5/5. More

by Sahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Sahmad, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 20, 2023 -

Bill Jacobs MINI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 01, 2023

Mitch does a great job for George and me! Love the waiting room amenities as well. More

by DLneedham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Schefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Dlneedham, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Dlneedham, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 01, 2023

With my recent tire mishap i needed a new tire, bill jacobs got me in and out quick. Nick Huerter is my guy. More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi Tyler, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2023

Enjoyed coming into the dealership to get my car serviced. Service advisor Steven Erazo was so helpful. great experience More

by brian
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi Brian, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Brian, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2023

Came in to get my car serviced and had a great experience. Advisor Steven Erazo was my go to guy and he was extremely helpful More

by Elizabeth
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi Elizabeth, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Elizabeth, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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