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Bill Jacobs MINI
Naperville, IL
670 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 670 reviews
October 04, 2022
With every other car in my life I've avoided going to dealership service departments, largely due to cost. HOWEVER... Mitch Shefveland (my MINI service advisor) has earned my trust, and hence my busin dealership service departments, largely due to cost. HOWEVER... Mitch Shefveland (my MINI service advisor) has earned my trust, and hence my business. Both of my Mini's come here to stay tip-top, and Bill Jacobs treatment of us through the years will have us coming back of ever I need to replace one of my cars. More
by EricS
Employees Worked With
Mitch Shefveland
October 03, 2022
This is my first time visiting Bill Jacobs MINI and the staff was well informed, friendly, and kind. You could really see that Mitch, my advisor, really care about his customers. There are no words to than staff was well informed, friendly, and kind. You could really see that Mitch, my advisor, really care about his customers. There are no words to thank everyone enough. More
by nsinner
Employees Worked With
Mitch
September 29, 2022
I had my Mini check up today and everything went smoothly. Mitch my service advisor got my car tuned up, tires rotated and washed in less than an 1.5 hours. Thank you for the prompt service, you ma smoothly. Mitch my service advisor got my car tuned up, tires rotated and washed in less than an 1.5 hours. Thank you for the prompt service, you made my day! More
by Donna
Employees Worked With
Mitch Shefverhand
September 29, 2022
Mitch Shefveland handles my service every time and always makes my experience top notch. You can tell he cares about the customers needs. For all your Mini needs, ask for Mitch! makes my experience top notch. You can tell he cares about the customers needs. For all your Mini needs, ask for Mitch! More
by PeteWiggs
Employees Worked With
Mitch Shefveland
September 27, 2022
Personnel were willing to work with customer (me) and accommodate their needs. This included providing a hike car to my residence and the return of my car to my residence in a timely fashion as per my re accommodate their needs. This included providing a hike car to my residence and the return of my car to my residence in a timely fashion as per my request. This was my first involvement with Bill Jacobs Mini and they excelled in customer service! More
by Sylvia
Employees Worked With
Mitch, I failed to make a note of the first person (lady) I talked to who secured the approval for a hike vehicle. She went the extra mile!!!person
September 26, 2022
Mitch provides an excellent service. He is very helpful. The dealer looks nice and clean. The refreshment bar for customers is fantastic! He is very helpful. The dealer looks nice and clean. The refreshment bar for customers is fantastic! More
by Nualwan Eamsupa
Employees Worked With
Mitch Shefveland
September 18, 2022
My experience with the Naperville Mini service was amazing! Mitch S. was super responsive and made sure I was taken care of during the whole process. I was traveling across country and without his ded amazing! Mitch S. was super responsive and made sure I was taken care of during the whole process. I was traveling across country and without his dedication to servicing my mini I would not have felt confident getting back on the road. Thank you Mitch!!! More
by iluvduffy
Employees Worked With
Mitch Shefveland
