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Bill Jacobs MINI
Naperville, IL
674 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 674 reviews
July 12, 2022
Mitch and his team at Bill Jacobs Mini are the best! Repairs done as quoted, time to spare, and accommodated my ever-changing schedule! Thanks, Mitch! Repairs done as quoted, time to spare, and accommodated my ever-changing schedule! Thanks, Mitch! More
by jmmeinheit
Employees Worked With
Mitch
July 08, 2022
BMW strives to give exceptional service to every customer and I can say that is true with all of my services through the years. Mitchell Shefveland, service advisor is exceptional and I can say he is a star and I can say that is true with all of my services through the years. Mitchell Shefveland, service advisor is exceptional and I can say he is a star employee! More
by pmkrnor
Employees Worked With
Mitchell Shefveland
June 22, 2022
Mitch at Mini BMW is a great adviser and respects the customer, I greatly appreciate what he does and that he explains exactly what it’s needed in maintaining my Mini, Mitch is a great asset to your deal customer, I greatly appreciate what he does and that he explains exactly what it’s needed in maintaining my Mini, Mitch is a great asset to your dealership and I don’t mind driving an hour to get great service. Thank you in advance from a customer that will continue to come to your dealership because of great Employee such as Mitch! More
by Vito
Employees Worked With
Mitchell S
June 20, 2022
Amazing service at the Bill Jacobs Mini service department. Especially from Mitch. He took care of my vehicle, explained the process thoroughly, and provided 5-star service at every step. Thanks ag department. Especially from Mitch. He took care of my vehicle, explained the process thoroughly, and provided 5-star service at every step. Thanks again for the great help! More
by Andino21
Employees Worked With
Mitch
June 17, 2022
I took my mini Cooper into Bill Jacobs to get it serviced for an oil change and the air conditioner, they were very very busy. Aldo Huerta made sure to keep in contact with me to let me know what was going o for an oil change and the air conditioner, they were very very busy. Aldo Huerta made sure to keep in contact with me to let me know what was going on, he even came back after hours to make sure the paper work was done so I could pick up my car after hours. My car purrs like a kitten, it runs great, happy car happy owner! More
by qhorse6769
Employees Worked With
Aldo Huerta, Shayla
June 10, 2022
Mitch was great to work with. His attention to detail as well as his great communication on my vehicle’s status throughout the entire process was perfect. His attention to detail as well as his great communication on my vehicle’s status throughout the entire process was perfect. More
by debo6675
Employees Worked With
Mitch
June 09, 2022
Mitch Shefveland was fantastic to work with! !! My calls were returned very quickly and he updated me on the progress of my car daily. I will definitely be going back!!! !! My calls were returned very quickly and he updated me on the progress of my car daily. I will definitely be going back!!! More
by ponypuller302
Employees Worked With
Mitch Shefveland
