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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
680 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 680 reviews

March 08, 2022

Mitch is amazing! !!!! I am a fan of MINI and Bill Jacobs because of Mitch. He is a true example of customer service. More

by Terrievans27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch S.
Report | Print
Apr 29, 2022 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Thank you, and have a fantastic day!

March 07, 2022

The dealership itself is no different than the next one except for a particular service writer named Aldo Huerta. Aldo listens and cares, which is rare these days. Any dealership would benefit from his p More

by Judd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
Report | Print
Mar 17, 2022 -

Bill Jacobs MINI responded

Hi Judd, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Thank you so much for your feedback! We hope you have a great day!

March 04, 2022

Excellent service as always, easy check in, work order described in detail and timely updates. Mitch is a great ambassador for the Bill Jacobs brand! More

by BeatleGirl79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Apr 29, 2022 -

Bill Jacobs MINI responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

March 04, 2022

Nick Heurter was a great assistance at get an oil change on my car and keeping me updated with what needed to be updated, very friendly and welcoming! More

by nancy.lagunes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Apr 29, 2022 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

February 26, 2022

Very slow but get’s the job done! If you can avoid talking to the scheduling department, even better More

by hflagstad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo
Report | Print
Apr 29, 2022 -

Bill Jacobs MINI responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 25, 2022

Nick Huerter in service was excellent. I appreciated his help in my recent service visit. More

by Riley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Apr 29, 2022 -

Bill Jacobs MINI responded

Hi Riley, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

February 24, 2022

Very customer oriented. The service advisors are able to get my vehicle in and out without any drama. More

by WD9DAU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
February 23, 2022

Service with Mitch was great! It was super quick and easy, they replaced my wiper blades even though I forgot to ask. More

by Sumner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Apr 29, 2022 -

Bill Jacobs MINI responded

Hi Sumner, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

February 18, 2022

I had my mini cooper serviced here. I highly recommend this place. Aldo took time to explained everything what I needed to be done with my car. Aldo is awesome, very helpful and courteo More

by Eddie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
Report | Print
Apr 28, 2022 -

Bill Jacobs MINI responded

Hi Eddie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

February 17, 2022

As always, Bill Jacobs MINI service, facilities, advice and excellent staff are exceptional, especially Mitch Shefveland, Nick Huerter and Jed Kuefler! Customer since 2007. More

by nodalities
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland-2023; Nick Huerter,Jed Kuefler
Report | Print
Apr 28, 2022 -

Bill Jacobs MINI responded

Hi, thank you so much for your positive comments about Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help!

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