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Bill Jacobs MINI
Naperville, IL
676 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 676 reviews
January 13, 2022
I want to highlight Nick. He was sooooo helpful and delightful. He answered all of my questions thoughtfully and was so responsive and kind. He also did not make me feel stupid with my questions. I ho delightful. He answered all of my questions thoughtfully and was so responsive and kind. He also did not make me feel stupid with my questions. I honestly cannot recommend this young man highly enough. With all that’s going on in the world, he has given me hope for the future. More
by Klb_1010
Employees Worked With
Nick
January 11, 2022
Mitch is the best of the best! I appreciate his friendly demeanor, his willingness to answer any and all questions I have, and that he makes the process of taking care of my cars maintenance super easy from demeanor, his willingness to answer any and all questions I have, and that he makes the process of taking care of my cars maintenance super easy from start to finish! More
by LoridelaurieMini
Employees Worked With
Mitch and his amazing team!
January 03, 2022
Bill Jacobs Mini is the best. I purchased a 2022 JCW from Jed about 6 months ago. The entire procedure of purchasing it was super smooth and fun. Jed was super helpful throughout the entire custom bui from Jed about 6 months ago. The entire procedure of purchasing it was super smooth and fun. Jed was super helpful throughout the entire custom build process. Would totally recommend. Like, when is buying a car ever "fun?" Regarding service, I've had the car in twice to have a couple oil changes and a recall performed. The service advisor, Mitch Shefveland, clearly explained what work would be done and broke down the recall details. A+ work from him and the service team. This dealer rocks. Need to buy a Mini or need work done, go to these guys! More
by Jeff K
Employees Worked With
Mitch Shevfeland
December 22, 2021
Mitchell Shefveland and Elgan Eratus are great. Extremely courteous and helpful. We spent a lot of time looking for a good used car, and found one here. courteous and helpful. We spent a lot of time looking for a good used car, and found one here. More
by babysealclub
Employees Worked With
Mitchell Shefveland
December 09, 2021
Mitch and the team are always professional and have the utmost respect for each customer that comes in to take care of their Mini Cooper. I truly appreciate the service they give me💞💞💞 utmost respect for each customer that comes in to take care of their Mini Cooper. I truly appreciate the service they give me💞💞💞 More
by Yvette
Employees Worked With
Mitchell Shefveland
November 26, 2021
Working with Mitch shefveland is always a good experience. Knowledgeable and easy to schedule. Takes time to explain service. No over sell experience. Knowledgeable and easy to schedule. Takes time to explain service. No over sell More
by ironman51979
Employees Worked With
Mitch shefveland
