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Bill Jacobs MINI

Naperville, IL

5.0
676 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 676 reviews

September 22, 2021

All the workers were extremely helpful. I never had bad experiences with the dealership. Mitchell was especially helpful. He was able to answer my questions quickly and get my car checked at a timely manne More

by C. C.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland, Joe Ormsby
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, thank you so much for your positive comments about Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

September 21, 2021

Mitch consistently goes above and beyond to help and make sure all of my needs are met. When I got a flat tire while out of state - he spent hours on the phone trying to find me a tire. Excellent customer se More

by hilobeans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 16, 2021

Mitch took good care of my MINI . Awesome job to the service team! ! The best More

by perezjenny96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2021

Thanks Mike W for the help and friendly service! I appreciate your assistance and counsel. More

by TimR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Witkowski
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2021

We are always pleased with The service that we receive at Bill Jacob Mini. Mitch Shefveland (ServiceAdvisor) is always helpful in explaining what service is needed. He also takes the time to explain why it More

by Robert Lehman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi Robert, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2021

The team at Bill Jacobs takes great care of my Countryman. My technician, Mitch Shefveland, whom I’ve worked with for over 7 years, is far and away the best technician in the business. His techni More

by tmgoldthwaite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We look forward to your next visit! Take care!

September 11, 2021

Mike in service is great. He is always willing to help and makes sure I am in and out in no time. I will be back More

by tawnysisul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

September 09, 2021

I have been going to this dealership since 2008, and have been working with Mitch Shefveland every time I have taken my cars in for service. I always ask for Mitch. He is always helpful, he answers my quest More

by mbuechs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, thank you so much for your positive comments about Bill Jacobs MINI! We look forward to your next visit! Take care!

September 02, 2021

We’ve been proud owners for some time! Each and every visit is met with professionalism and thoughtful concern for the appointment. They remember our names! Always exceed or expectation. We’re ALL in. More

by kesler.bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, we are so happy to read such a great review about Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

August 30, 2021

Mitch was amazing! Found a nail in my tire and needed a new one. Mitch was very accommodating and knowledgeable. Also he was able to get me into a free loaner in no time WOULD RECOMMEND More

by Jkuefler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, we are so happy to read such a great review about Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Thanks again for the recommendation, and have an amazing day!

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