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Bill Jacobs MINI
Naperville, IL
680 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 680 reviews
September 09, 2021
I have been going to this dealership since 2008, and have been working with Mitch Shefveland every time I have taken my cars in for service. I always ask for Mitch. He is always helpful, he answers my quest been working with Mitch Shefveland every time I have taken my cars in for service. I always ask for Mitch. He is always helpful, he answers my questions and he's always friendly and courteous. It is because of Mitch, that my last three cars have been Mini Coopers. More
by mbuechs
Employees Worked With
Mitch Shefveland
September 02, 2021
We’ve been proud owners for some time! Each and every visit is met with professionalism and thoughtful concern for the appointment. They remember our names! Always exceed or expectation. We’re ALL in. visit is met with professionalism and thoughtful concern for the appointment. They remember our names! Always exceed or expectation. We’re ALL in. Thanks team. More
by kesler.bruce
Employees Worked With
Mitchell Shefveland
August 30, 2021
Mitch was amazing! Found a nail in my tire and needed a new one. Mitch was very accommodating and knowledgeable. Also he was able to get me into a free loaner in no time WOULD RECOMMEND new one. Mitch was very accommodating and knowledgeable. Also he was able to get me into a free loaner in no time WOULD RECOMMEND More
by Jkuefler
Employees Worked With
Mitch
August 26, 2021
Great service. Mitch Shefveland was extremely helpful and knowledgeable. Answered all my questions and was very helpful. Service was prompt and very professional. Thank you. knowledgeable. Answered all my questions and was very helpful. Service was prompt and very professional. Thank you. More
by Kokonasfamily
Employees Worked With
Mitch Shefveland
August 21, 2021
Although there are MINI dealers closer to us, we drove almost 200 miles to continue our service relationship with Bill Jacobs Mini. Mitch and the team always are courteous, knowledgeable, and professiona almost 200 miles to continue our service relationship with Bill Jacobs Mini. Mitch and the team always are courteous, knowledgeable, and professional. More
by mdelac17
Employees Worked With
Mitch Shefveland
August 17, 2021
I went to Bill Jacobs Mini after purchasing a 2011 Countryman from a private party. THey went through the entire drivetrain, and topped off the fluids for no charge. Mitch Shefveland was very courte Countryman from a private party. THey went through the entire drivetrain, and topped off the fluids for no charge. Mitch Shefveland was very courteous and professional. I will be returning for any service that my New to me Mini needs. More
by bigbademan
Employees Worked With
Mitch Shefveland
