Bill Jacobs MINI - Service Center

For the last 3 years i have been coming for service for my Mini as the dealership i got my Mini from is no longer. I have always had great service. The employees are wonderful and my dog loves going there my Mini as the dealership i got my Mini from is no longer. I have always had great service. The employees are wonderful and my dog loves going there as he hates being home alone. My service advisor is always helpful and keeps me informed as to what is going on with my car More

Bill Jacobs Mini in Naperville, IL. is a great dealership.Fast and efficient with a clean comfortable waiting areas. Mitch Shetland couldn’t be nicer. He clearly explains all services n is a great dealership.Fast and efficient with a clean comfortable waiting areas. Mitch Shetland couldn’t be nicer. He clearly explains all services needed and the time involved. I am especially grateful to this dealership for their pick up and return policy at no charge. During a long illness I took advantage of this service. I will always drive a Mini , and a lot of the reason why is due to the excellent service I have always received. More

Wonderful experience at the Bill Jacobs MINI Service Center. I was asked to come in regarding a recall, and the service was provided fast and easily with Mitchell's help. Overall, wonderful experience. Center. I was asked to come in regarding a recall, and the service was provided fast and easily with Mitchell's help. Overall, wonderful experience. More

This mini dealer is always so helpful! I appreciate everything they do to keep my car running well. Mitch is super knowledgeable and helpful every time he looks at my car! I appreciate everything they do to keep my car running well. Mitch is super knowledgeable and helpful every time he looks at my car! More

Mitch and crew advisement are easy to work with and trusted. They give the needed maintenance recommendations to their customers. trusted. They give the needed maintenance recommendations to their customers. More

Excellent service as always. Mitchell Shefveland is kind and welcoming every time I come into get my vehicle checked out. Mitchell Shefveland is kind and welcoming every time I come into get my vehicle checked out. More

The service here is efficient and reliable. Mitch as service advisor make sure that things are done correctly and on time.. I’ve not had a problem with them. Mitch as service advisor make sure that things are done correctly and on time.. I’ve not had a problem with them. More

Mitch Shefveland is always so friendly and welcoming when I come in for service; I love the reminders from the dealership and my sweet MINI when service is due. I’ve been a dedicated client for almost 20 yea I come in for service; I love the reminders from the dealership and my sweet MINI when service is due. I’ve been a dedicated client for almost 20 years with two vehicles from Bill Jacobs and will continue to be for many years to come hopefully. More

Outstanding experience in returning for an oil change and more for my mini cooper. From the very first young man who assisted us, to Mitch the service advisor. Mitch was very polished, professional, an more for my mini cooper. From the very first young man who assisted us, to Mitch the service advisor. Mitch was very polished, professional, and warmly engaging. We received exemplary service from him from start to finish. A true customer service advocate exceeding customer service excellence. More

Every time I bring my mini in for service I am greeted by friendly faces and treated with respect. I am never left feeling like I don’t know what’s going on. They are diligent with their explanations, and th friendly faces and treated with respect. I am never left feeling like I don’t know what’s going on. They are diligent with their explanations, and thoughtful/understanding about their recommendations. More