Bill Jacobs Volkswagen - Service Center

I bought my 2008 EOS in April 2011 from Bill Jacobs; it I bought my 2008 EOS in April 2011 from Bill Jacobs; it was a certified pre-owned with 27,000 miles on it and slightly more than a year left on t I bought my 2008 EOS in April 2011 from Bill Jacobs; it was a certified pre-owned with 27,000 miles on it and slightly more than a year left on the factory warranty. In the past two months, two service visits really demonstrated that this dealership stands behind its product and just as importantly, that their service rep, Denis Healy, does everything a customer could ask - and more. The first service issue was a rattle seemingly from under the center of the car. It was most pronounced at slower speeds. We first looked into it during the winter months and decided it may have been a temporary issue due to the cold temperatures of the Chicago area. When the rattling continued into the warmer months, Denis and his tech colleagues resumed their hunt for the cause, literally going through a checklist of "could be's" over several days, ultimately involving the tech gurus at VW Central until they hit upon the cause for what is a very rare problem. A new driver side shock absorber and mount were installed, and the problem was solved. The second issue arose about three weeks ago, when the check oil pressure light went on and I had to add three quarts of oil. Yes, three quarts. I immediately phoned Denis and he asked me to bring the car in promptly. The dealership did an oil consumption procedure, draining the old oil and asking me to return at a designated mileage so they could measure and determine if the consumption was "normal". In the event, the consumption was not normal, and they then performed a rings and piston replacement along with a few other changes and services. If VW and Bill Jacobs did not stand behind its product, this repair alone would easily have cost me more than $3,500. In fact, the cost to me for this repair as well as the one described above, was zero. And, in both instances, I had the use of a loaner car. At every stage of the repairs, Denis made sure to call me at least daily, sometimes twice, with a full explanation of where the repairs stood, what had been done, what remained, and anything else that could conceivably impact on the entire process. So, here's the proverbial bottom line. Any VW dealer can sell you a great car. But what really matters is what happens when you have a tough repair problem. In my view, it would be hard to top the performance of Bill Jacobs and their rep, Denis Healy. Take a bow! More

I am not one to go to the dealership to get my car serviced, however, I needed something done and I ended up at Bill Jacobs Volkswagen. I will admit when dealing with dealerships, that I usually have serviced, however, I needed something done and I ended up at Bill Jacobs Volkswagen. I will admit when dealing with dealerships, that I usually have a chip on my shoulder and thinking the dealership will try to pull the wool over my eyes. I will say I was pleasantly impressed and have been back a few times. I feel the service department is very forthright and will put repairs in list as to what needs to be done first so it doesn’t cost an arm and a leg. I have worked with Dennis and I will continue to work with him. He always goes the extra mile. More

I'm new to having a VW TDI, having just bought one from another out-of-state private-party earlier in the year. I now needed parts for it for some routine maintenance work, and they had to be dealership-o another out-of-state private-party earlier in the year. I now needed parts for it for some routine maintenance work, and they had to be dealership-only parts (no after-market). Upon calling, I found Chuck to be extremely helpful, patient, and considerate. Much more so than most people in other dealerships I've dealt with over the years, and certainly exceeded my expectations. Thus, he got my business. And now, this dealership will be one I continue to deal with from now on in my future VW needs, even though there are other ones available close-by as well. Much respect to Chuck and the people who employ him at Bill Jacobs VW. Filled my needs first time. More

When I moved from Colorado to Illinois in 2007, I needed to find a dealership to service my Volkswagen Bettle. Close in proximity to my home, I decided to try Bill Jacobs. The last few times that I ha to find a dealership to service my Volkswagen Bettle. Close in proximity to my home, I decided to try Bill Jacobs. The last few times that I have had my car serviced, I have had the pleasure of working with Denis Healy as my Service Advisor. Beyond the fact that Denis is probably one of the nicest guys you will ever meet, Denis is professional, and courteous. He is very knowledgeable, and always makes me feel comfortable when I leave my car in his hands. Most importantly, whenhe has my car diagnosed, and gives me straight answers. Simply stated, I trust him. Service is key in any industry. People share their experiences, and sometimes word of mouth advertising can make or break your business. From a service and a value perspective, I would rank Bill Jacobs at the top of my list, and would not hesitate to recommend them to others! Long live my VW Beetle! :) Thanks Bill Jacobs...and thank you Denis! More

I have been using this dealership/service department for years, I get nothing but the best service when here. Always very accommodating, honest, and respectful of my time. years, I get nothing but the best service when here. Always very accommodating, honest, and respectful of my time. More

I have bought four Volkswagens in my life from four different dealers. Th last on There is no oone betteer.e is a CC that I bought about two years ago from Bill Jacob's VW. I will always go back to different dealers. Th last on There is no oone betteer.e is a CC that I bought about two years ago from Bill Jacob's VW. I will always go back to BJVW because their service is the best I have ever experienced. I make appointments for service with Virko Tammaru, who is honest, friendly and frankly, the most knowledgeable car guy I have ever met. I like Volkswagen, and The Bill Jacobs dealership, but I love the way that their service department, and particularly Mr. Tammaru care for my car. More

I am a woman on a budget. I had a routine oil change, but passed my 80,000 mile maint. Bill not only gave me coupon for the oil change, but also helped me figure out how to break up my 80,000 maint. so not t passed my 80,000 mile maint. Bill not only gave me coupon for the oil change, but also helped me figure out how to break up my 80,000 maint. so not to overburden me financially. He even took the time to show me how to change my back turning signal light bulbs. I have been going to Bill Jacobs since I moved back to the Chicago area 10 years ago. The serviced my old Jetta with care, and always treated me like I was driving a top of the line car. I bought my Golf from them in 2006. Didn't even check out any other competitors. Just drove straight to Bill Jacobs and bought what I wanted that same day. In all my years, I have never had a problem. The service guys are very helpful and don't lay the "sell" on as thick as they could. I always get the appointment when I want, and they even squeeze me in last minute. I would highly recommend Bill Jacobs Volkswagen to anyone!! More

My family and I have purchased 3 vehicles from Bill Jacobs and serviced 4. The overall customer service from purchasing a car to the maintenance is second to none. We have referred friends and neighb Jacobs and serviced 4. The overall customer service from purchasing a car to the maintenance is second to none. We have referred friends and neighbors with the utmost confidence and they too have had the same excellent experience. Virko Tammaru in their service department has won numerous Global Service Awards from VW and is both extremely knowledgeable and courteous. He will always go over all your options and work to find the most cost effective solutions for you and your car. I highly recommend Bill Jacobs VW and suggest you give them a try! More

I am very pleased with the service I received at Bill Jacobs Volkswagen. I got my car in for an oil change and sat in their waiting lounge for a very short period. My service adviser came out and expla Jacobs Volkswagen. I got my car in for an oil change and sat in their waiting lounge for a very short period. My service adviser came out and explained everything they did and everything I needed. He told me when I had to bring my car back and what they would do the next time. I am very happy with the way the service adviser explained everything. More

I called to make an appointment for a 15,000 mile oil change for my 2006 Passat. 'Sure we can fit you in at 1:40pm'. You would assume this means they get your car in at 1.40pm and then actually do the wo change for my 2006 Passat. 'Sure we can fit you in at 1:40pm'. You would assume this means they get your car in at 1.40pm and then actually do the work, but after my wife drove to Bill Jacobs they said they would have to shuttle her back home until the car was ready. They said the car also needed a tire rotation and possible alignment. Now come the problems. I get a call at the end of the day that my car hasn't even had service. They'll need to put me in a rental. They call me the next day to tell me that in addition to the $250 for an oil change, a tire rotation and alignment, that the indicator light is out, I need new wipers, I need carbon cleaning from my intake and that will cost $350. To change the indicator lamp they want $35. Yes $35 to change a light bulb. It's not just the cost, when I pulled into Bill Jacobs there was nothing wrong with the lamp. I think they zapped the thing. I mean is it really a coincidence that a turn signal goes out in the time it sits at a dealer for service? The wipers are absolutely fine -this would have also cost me a rip off amount. As for the carbon thing in my opinion its a well known rip off you can't ever verify. After my alignment, my steering is actually 5 degrees of center and I'm pulling to the left. Did they just ruin my alignment?? I will NEVER return to this dealer. I am certain that no one should EVER go to this dealer for service. In my opinion they are simply trying to take as much money as possible from your wallet with unnecessary and greatly inflated pricing. Please shop around for service - JiffyLube, PepBoys, anywhere. These companies actually do checks for free and by the way the Bill Jacobs oil is the same oil as anywhere else... and it goes in the same hole. I believe these other chains will quote you prices for things you need, not try to make every oil change into $600 bill. When is an appointment not an appointment...when it's with Bill Jacobs. More