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Bill Kay Buick GMC

Downers Grove, IL

4.6
1,522 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,522 reviews

April 06, 2020

Love Brian in the service Dept he’s very helpful and would recommend to anyone who is looking for a Buick in the future to come More

by jacquelinlosurdo
Recommend Dealer
Yes
Employees Worked With
Brian
Apr 16, 2020 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to working with you again in the future. Take care! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

April 03, 2020

Brian was great to work with, replaced condenser on my 2016 gmc truck, finished on time and had truck washed for me before pick up. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Brain in service
Apr 16, 2020 -

Bill Kay Buick GMC responded

We really appreciate your feedback, Mark. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

April 03, 2020

Wayne provided great customer service and was very pleasant. Once parts were received for my truck he called right away to bring my truck in for repairs. More

by lakesha1102
Recommend Dealer
Yes
Employees Worked With
Wayne, Dan Imundo
Apr 16, 2020 -

Bill Kay Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

March 30, 2020

Engine light back on again. On going issue since early March 2020; today I continue to receive engine light on my dashboard. I feel a second opinion from a different service prov More

by ELIGRACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
March 27, 2020

Made me whole again! I was in a car accident just a couple weeks ago. My car, which I loved and took great care of, was totaled. I was fortunate enough to find an almost i More

by Deanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marcus, Sevil Begolli
Mar 29, 2020 -

Bill Kay Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

March 26, 2020

Came in for first oil change on 2019 Envision I noticed that my car's oil life percentage was decreasing more than I thought was normal. Purchased vehicle in Aug 2019. Currently have just under More

by jutes
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathan Berry
Mar 27, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

March 26, 2020

Well I had an appointment but did want to wait for 5 more days due to the crisis going on. So called service up talked to Brian and he said if you can be here in an hour we can take you. My service was More

by Mike J
Recommend Dealer
Yes
Employees Worked With
Brain,and two other service advisor's
Mar 27, 2020 -

Bill Kay Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

March 25, 2020

I brought my car in for a 7:30am appointment. I got a call from Keith and he said I could pick my car up anytime until 7pm. I arrive at 6:02pm and there's one person who just closed up with all the doors More

by cousco
Recommend Dealer
No
Employees Worked With
Keith
March 23, 2020

My car salesman Mike Lugowski was amazing. He was very professional and my car buying experience was easy and stress free. Now I love my new car!!!! More

by Takyra.howard12
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Mike Lugowski, Sevil Begolli
Mar 24, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

March 23, 2020

Saturday 3/21 afternoon We appreciated your more professional sales approach vs. the games that were played when we went to a Chevy dealership. The car that we bought is jus More

by don558424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Raul Negron, Tasha Yates
Mar 24, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

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