Bill Kay Buick GMC

Excellent customer service Roger was very patient and respected that I was not ready to make a decision. I was still considering other options. He was informative and helpful, w Roger was very patient and respected that I was not ready to make a decision. I was still considering other options. He was informative and helpful, which was why I ended up returning and purchasing the Encore. More

50k miles maintenance Very thorough in explaining everything and with price estimate and timeframe. They got me in at the scheduled time (I had an appointment). And because Very thorough in explaining everything and with price estimate and timeframe. They got me in at the scheduled time (I had an appointment). And because I had extra work that was needed, they supplied a ride to and from the appointment I had while my vehicle was being worked on. More

Oil change Great service. Friendly and efficient. Will come back for next service. The gentleman was thorough, honest and did not try to sell me any unnecessary Great service. Friendly and efficient. Will come back for next service. The gentleman was thorough, honest and did not try to sell me any unnecessary items. More

Experience with Bill Kay Buick Have been doing business with Bill Kay Buick for many years and have always been very pleased with the overall service - very professional and helpful Have been doing business with Bill Kay Buick for many years and have always been very pleased with the overall service - very professional and helpful. The 2013 Encore (110,000 miles) that I just traded was the best automobile that I have ever owned. Looking forward to the slightly used 2017 Encore just purchased. More

So so Call on the phone about a trade, I told them it a rough trade it was a truck. Salesmen said that what truck are for. Drive the truck 45 min to car lot Call on the phone about a trade, I told them it a rough trade it was a truck. Salesmen said that what truck are for. Drive the truck 45 min to car lot and had them look at it they told me to keep my trade. Wasn’t very happy about taking me truck home on Sunday. Sale man John was a decent guy, More

Sales Experience Mike Lubowski (?) and Dave was great and very professional. They kept me notified of everything going on... My experience overall was greeeeat! Ver Mike Lubowski (?) and Dave was great and very professional. They kept me notified of everything going on... My experience overall was greeeeat! Very well overall More

Excellent Customer Service The service is always good when I go to Bill Kay. This time I had an oil change on my vehicle but went home with a new vehicle thanks to Geleco "Gee" The service is always good when I go to Bill Kay. This time I had an oil change on my vehicle but went home with a new vehicle thanks to Geleco "Gee" Marchbanks. He was very helpful and knowledgeable about the vehicle and was extremely helpful with getting the right price and payments. I really appreciate the time and patience that Gee had with me. He even went avove and beyond by answering questions and assisting me with any loose ends days after I got the new car. Thanks Gee! More

Best Experience Ever ‼️ Jazmine and Tyler were very helpful helping me fin the right vehicle as I had trouble getting approved elsewhere they were able to get me financing ea Jazmine and Tyler were very helpful helping me fin the right vehicle as I had trouble getting approved elsewhere they were able to get me financing easily , highly recommend ! More

Great Customer Service with a smile Zack greeted me promptly- he reviewed what services I wanted. Services were completed and washed car was returned to me within the allotted time. For Zack greeted me promptly- he reviewed what services I wanted. Services were completed and washed car was returned to me within the allotted time. For over 10 years, I have never been disappointed with the professionalism and customer Service provided by the entire staff (Sales and Service) at Bill Kay Buick/ GMC in Downers Grove. More

In and Out...super easy I showed up for a recall on the brakes. My vehicle was serviced and work completed prior to the estimated time allowed. The staff was polite and atten I showed up for a recall on the brakes. My vehicle was serviced and work completed prior to the estimated time allowed. The staff was polite and attentive. More