Bill Kay Buick GMC

Excellent service as usual. Very attentive to take care of my service needs Made it a point to keep in contact with me as to the scheduling and status of my service needs. Very attentive to take care of my service needs Made it a point to keep in contact with me as to the scheduling and status of my service needs. More

Very Helpful Salesperson Geleco "Gee" Marchbanks was a very helpful salesman. He was very knowledgeable about the vehicle that I chose. He helped me see the bigger picture and Geleco "Gee" Marchbanks was a very helpful salesman. He was very knowledgeable about the vehicle that I chose. He helped me see the bigger picture and how buying the new car would be a benefit for me. And to think I just came in for an oil change on my 2017 GMC Terrain and left with a 2019 Buick Encore. Thanks Gee for all of your help. More

Service is always great at Bill Kay GMC and everything was fine this time as well. Everyone is very courteous and the job is always done correctly. is always great at Bill Kay GMC and everything was fine this time as well. Everyone is very courteous and the job is always done correctly. More

Service Quick & excellent service. Staff is great. Mike Manning kept me informed all the way thru the process.. Will be back for my other service needs. Quick & excellent service. Staff is great. Mike Manning kept me informed all the way thru the process.. Will be back for my other service needs. More

Easy to deal with. We came to an agreement without any fuss. There was no back and forth and back and forth haggling. I believe that deal that was made left us both happ We came to an agreement without any fuss. There was no back and forth and back and forth haggling. I believe that deal that was made left us both happy. More

Very efficient, honest, cordial, fair and transparent, We purchased a 2020 Terrain and traded a 2012 Terrain. We knew what we wanted, and Roger Nicklaus was very helpful to us in making and closing our tr We purchased a 2020 Terrain and traded a 2012 Terrain. We knew what we wanted, and Roger Nicklaus was very helpful to us in making and closing our transaction. We had a few e-mail exchanges with Roger, and then spent only an hour at the dealership completing our transaction. I believe our vehicle and trade-in prices were fair. We wanted to get to a fair transactor for us as quickly and as easily as possible. We were not concerned about getting the last nickel. We had a good idea of what was fair and what we expected. We wanted a fair transaction for us as quickly and stress-free as possible. And Roger Nicklaus, Tyler Eubanks and the team at Bill Kay Buick GMC delivered our desired experience.. They were cordial, efficient, and and helpful, and we had a sense of honesty and integrity in our dealings. We are delighted with out new Terrain. More

Super easy purchase I cannot say enough about our salesman Roger. He was wonderful throughout this whole experience. He made a very stressful situation absolutely painles I cannot say enough about our salesman Roger. He was wonderful throughout this whole experience. He made a very stressful situation absolutely painless. He as well as all the people I encountered were very professional and truly had my best interest. I highly recommend Bill Kay Buick GMAC to anyone purchasing a vehicle. I'll never go anywhere else. Thank you so much for everything. More

Bad service Horrible service I felt like no one took the time out to me and even though I needed a car ASAP so I did I Horrible service I felt like no one took the time out to me and even though I needed a car ASAP so I did I More

Buick Passed the Safety Test - 2018 Regal Sports Back Well it has been less than a year since I purchased my 2018 Regal Sports Back. I no longer have the car; it was totaled August 29, in a car accident. Well it has been less than a year since I purchased my 2018 Regal Sports Back. I no longer have the car; it was totaled August 29, in a car accident. I was not the driver. However, I am happy to say that the driver and the passenger walked away with minor scratches. Even though it was reported that the car flipped over 6 times, the passengers still walked away. The surrounding airbags all worked, OnStar alerted the police and stayed on the line with the driver, and in the end, everyone was safe. Once I saw the car in person, the realization that these kinds of accidents usually end with death hit me, I knew then that Buick/GMC had built a safe car, and that I would purchase another one. Since the accident, John has closely worked with me to gather all the documentation I needed to have my GAP insurance pay off the remaining balance. It is funny, because I recall being in the finance office purchasing the car and the finance rep encouraged me to get GAP insurance and I was hesitant. He then told me that he respected John, and would never encourage me to do something that he did not think I needed. So trusting John, I went ahead and got the GAP coverage. Although GAP has not paid yet, I am hoping the process is smooth, because I want to thank the person who encouraged me to get it. That aside, since the accident, John has graciously been checking into other options for me knowing that I want to buy a car as soon as the insurance has paid off the Lender. He has taken my calls, sent me pictures, and have answered several of my questions. I am looking forward to my new car purchase and it is nice to know someone is there showing their support. John, thank you! More