Bill Kay Buick GMC

Staff is wonderful, tactics are misleading Jazmine was great getting our visit to see a used car we were interested in set up and Gee (our salesman) was very patient with us. We didn't ask for Jazmine was great getting our visit to see a used car we were interested in set up and Gee (our salesman) was very patient with us. We didn't ask for a final price, though, at the beginning of the process at Bill Kay Buick GMC. We should have, because we had already invested a lot of time and effort into our search and had decided this was 'the car.' Then the usual waiting around, maintenance contract added into the final price, but the real kicker was that there was interior protection already added that increased the price substantially and was added in after we had decided the price was good. I would only recommend this dealer if you are a skilled negotiator. I know it's their business to make a buck, but I ended feeling very bitter that we paid so much for something we didn't want More

Satisfied customer I went to Bill Kay of Downers Grove to look at two used vehicles I saw on their web page. Roger Nicklaus said both cars were available and had one bro I went to Bill Kay of Downers Grove to look at two used vehicles I saw on their web page. Roger Nicklaus said both cars were available and had one brought up. We went for a test drive and on return the second car was at the shoe room for a test drive. After the test drive I said I was interested in the second car. Roger is very knowledgeable and answered all my questions including the ones I neglected to ask. Roger had the car checked and readied while Noel Rivera guided me thru the final paper work to complete the purchase. I bought the second car and am happy and satisfied with the purchase. More

Good deal. I walked into the dealership and was greeted right away by Herb the salesman. Talked a little and he grabbed some keys and out the door we went for a I walked into the dealership and was greeted right away by Herb the salesman. Talked a little and he grabbed some keys and out the door we went for a test drive. 40 minutes later we sat down with Noel and were doing paper work on a truck we have been looking for for a month. I feel we received a good deal on a used truck. More

Got it right after all Had my vehicle in for the 4th time to address the check engine light & issues with the emissions system. After ~$4500 in repairs & no resolution along Had my vehicle in for the 4th time to address the check engine light & issues with the emissions system. After ~$4500 in repairs & no resolution along with getting a call from a salesman who knew all about my repairs, I was rather unhappy. But, Zack took care of me, the tech found the issue, repaired it at no charge, and the check engine light remains off. Customer Service from the service writers, porters, & cashiers has always been excellent! More

My problem was addressed promptly and alternates discussed Mike was knowledgeable, and spelled out my options with a time frame to complete the work. He also detailed the total cost estimate for me. Mike was knowledgeable, and spelled out my options with a time frame to complete the work. He also detailed the total cost estimate for me. More

3rd time is not the charm Check engine light came on in March and had it checked out. In March, stated it was a problem with the emissions system and had $1800 of work done inc Check engine light came on in March and had it checked out. In March, stated it was a problem with the emissions system and had $1800 of work done including a tune up (fuel injector service, new spark plugs, etc.) to address the problem. 24 hours later, check engine light went on. Had it rechecked a few days later and was suggested to run a couple of tanks of gas through it as it will sometimes clear. This didn't work. Check engine light on/off over the next couple of months. Returned to dealer and had both catalytic converters replaced to the tune of $3200. Upon starting my vehicle IN THE DEALER LOT, the check engine light came back on. The service writers have been pleasant to deal with and the customer service overall has been good. What makes me skeptical about the quality and motivations for the recommended repairs is that I received a call from a salesman who knew that I had a lot of repairs made and was asking about my interest in trading in the vehicle and purchasing a new one. Now, I'm concerned that I'm being played by both the service and sales departments. Thus, I'm leaning against recommending this dealer for service when previously I was pleasantly surprised by the work and customer service. We'll see if they make this right... More

Good communication I delt with mike three times. Communication spot on. Never had a issue. Thank you to him and the dealership for there great and good service. I delt with mike three times. Communication spot on. Never had a issue. Thank you to him and the dealership for there great and good service. More

Great guys Mike L worked with me and got me a great price would recommend, very friendly guys with a lot of options and are willing to work with you and help you Mike L worked with me and got me a great price would recommend, very friendly guys with a lot of options and are willing to work with you and help you out More

Excellent car buying experience! Knowledgeable and professional staff! Great experience from start to finish. When interacting with various members of staff, all were honest answerin Knowledgeable and professional staff! Great experience from start to finish. When interacting with various members of staff, all were honest answering questions, caring and courteous. More

It was fine. Don’t like when two sales guys involved. Both were fine but not a big fan of switching back and forth. Bye Don’t like when two sales guys involved. Both were fine but not a big fan of switching back and forth. Bye More