Bill Kay Buick GMC

Got it right after all Had my vehicle in for the 4th time to address the check engine light & issues with the emissions system. After ~$4500 in repairs & no resolution along Had my vehicle in for the 4th time to address the check engine light & issues with the emissions system. After ~$4500 in repairs & no resolution along with getting a call from a salesman who knew all about my repairs, I was rather unhappy. But, Zack took care of me, the tech found the issue, repaired it at no charge, and the check engine light remains off. Customer Service from the service writers, porters, & cashiers has always been excellent! More

My problem was addressed promptly and alternates discussed Mike was knowledgeable, and spelled out my options with a time frame to complete the work. He also detailed the total cost estimate for me. Mike was knowledgeable, and spelled out my options with a time frame to complete the work. He also detailed the total cost estimate for me. More

3rd time is not the charm Check engine light came on in March and had it checked out. In March, stated it was a problem with the emissions system and had $1800 of work done inc Check engine light came on in March and had it checked out. In March, stated it was a problem with the emissions system and had $1800 of work done including a tune up (fuel injector service, new spark plugs, etc.) to address the problem. 24 hours later, check engine light went on. Had it rechecked a few days later and was suggested to run a couple of tanks of gas through it as it will sometimes clear. This didn't work. Check engine light on/off over the next couple of months. Returned to dealer and had both catalytic converters replaced to the tune of $3200. Upon starting my vehicle IN THE DEALER LOT, the check engine light came back on. The service writers have been pleasant to deal with and the customer service overall has been good. What makes me skeptical about the quality and motivations for the recommended repairs is that I received a call from a salesman who knew that I had a lot of repairs made and was asking about my interest in trading in the vehicle and purchasing a new one. Now, I'm concerned that I'm being played by both the service and sales departments. Thus, I'm leaning against recommending this dealer for service when previously I was pleasantly surprised by the work and customer service. We'll see if they make this right... More

Good communication I delt with mike three times. Communication spot on. Never had a issue. Thank you to him and the dealership for there great and good service. I delt with mike three times. Communication spot on. Never had a issue. Thank you to him and the dealership for there great and good service. More

Great guys Mike L worked with me and got me a great price would recommend, very friendly guys with a lot of options and are willing to work with you and help you Mike L worked with me and got me a great price would recommend, very friendly guys with a lot of options and are willing to work with you and help you out More

Excellent car buying experience! Knowledgeable and professional staff! Great experience from start to finish. When interacting with various members of staff, all were honest answerin Knowledgeable and professional staff! Great experience from start to finish. When interacting with various members of staff, all were honest answering questions, caring and courteous. More

It was fine. Don’t like when two sales guys involved. Both were fine but not a big fan of switching back and forth. Bye Don’t like when two sales guys involved. Both were fine but not a big fan of switching back and forth. Bye More

Battery kept dying I brought my car in for a battery that was dying every time I turned the car off. The battery was only 18 months old. Mike tester my car, found that I brought my car in for a battery that was dying every time I turned the car off. The battery was only 18 months old. Mike tester my car, found that the battery was bad, and replaced it under warranty. He also took care of my oil change while I was there. I was out in 90 minutes. Great service! Thank you! More

Great experience! Everyone was helpful and patient. We love our new car! Good deal, can't wait for first road trip! Trading our car in was very easy!! Everyone was helpful and patient. We love our new car! Good deal, can't wait for first road trip! Trading our car in was very easy!! More

Excellent service Roger was phenomenal throughout the process of selecting and purchasing a vehicle. He was straight forward and honest, did not try and hide anything f Roger was phenomenal throughout the process of selecting and purchasing a vehicle. He was straight forward and honest, did not try and hide anything from me about the car or prices. He made the purchasing process go smooth and simple. More