Bill Kay Buick GMC

Terrain oil burning issue Told job would take about a day and it was late afternoon when given that info. Got the call late the next morning that it was done already - fabulou Told job would take about a day and it was late afternoon when given that info. Got the call late the next morning that it was done already - fabulous!! Little confusion as to the policy of applying the diagnostic fee to any authorized repairs, but got it worked out. Not specifically this dealer's issue, but this whole thing was avoidable if with all the tech in these vehicles SOMETHING would've alerted me to the engine burning an excessive amount of oil and causing me to run low!!!! Mike offered to monitor the oil level knowing this is a chronic problem with GMC and said he'd go to bat with GMC over it down the road if necessary - thanks! More

Change my oil Overall excellent service friendly people didn’t have to wait to long. Serivce was great nice atmosphere sat and had coffe while I waited for my car Overall excellent service friendly people didn’t have to wait to long. Serivce was great nice atmosphere sat and had coffe while I waited for my car More

Overall great experience Sales Rep was helpful, friendly patient and very thorough. He tried his best to get me a good deal on the vehicle I wanted. It's a shame my credit did Sales Rep was helpful, friendly patient and very thorough. He tried his best to get me a good deal on the vehicle I wanted. It's a shame my credit did not help much. I liked that I was able to test drive 2 different vehicles. He was very knowledgeable and help me choose the best for for my kids and I. Thanks Ed! More

Broken down from out of town. My transmission gave out towing a trailer whilst visiting from Minnesota. I can’t say enough how fantastic I was treated and taken care of. The guy My transmission gave out towing a trailer whilst visiting from Minnesota. I can’t say enough how fantastic I was treated and taken care of. The guys were able to get me in and take off of the transmission change quicker than I thought. Great professional service! More

Scratch Repair I brought my car into the body shop today because the clear coat was scratched on one of my doors. I didn't have an appointment, but Wayne was very fr I brought my car into the body shop today because the clear coat was scratched on one of my doors. I didn't have an appointment, but Wayne was very friendly and helpful. He took care of me immediately, and fixed my car in less than 5 minutes! He also did not charge me for the minor procedure. I was very impressed with the customer service, and I will be returning for any future repairs that I may need! I will definitely recommend Wayne and the Downers Grove Body Shop to others! I'm so grateful for Wayne's help today! More

Great pricing and easy to deal with. I stopped in to look and see if the prices were as good as advertised. Unlike a different GMC dealer in the area they honored their pricing and were g I stopped in to look and see if the prices were as good as advertised. Unlike a different GMC dealer in the area they honored their pricing and were great to work with. Would definitely recommend. More

Very good dealer Easy to work with. Mike Lugowski is a very good sales to work with. He introduced everything related to the car which helped me make the decision. Easy to work with. Mike Lugowski is a very good sales to work with. He introduced everything related to the car which helped me make the decision. More

Mostly pressure free buying expierence Ed Jones did an excellent job walking me through the car buying process with lots of information and zero pressure. I felt he wanted to work within my Ed Jones did an excellent job walking me through the car buying process with lots of information and zero pressure. I felt he wanted to work within my guidelines and did not make any attempt to push me toward a higher price-point or different model. The "required" push toward the extended warranty at the end of the buying experience was expected but mostly short and painless. I would recommend Ed to anyone looking to buy a car. More

Buying a car made pleasant I found the everyone I encountered to be very helpful and knowledgeable. Their being pleasant and friendly made process very smooth. I found them to I found the everyone I encountered to be very helpful and knowledgeable. Their being pleasant and friendly made process very smooth. I found them to be very thorough and patient. More

Horrible customer service, vague explanations I received horrible service, I was overly charged for a quick fix issue. I wouldn’t recommend to anyone. Lied that Madhur is the manager. I received horrible service, I was overly charged for a quick fix issue. I wouldn’t recommend to anyone. Lied that Madhur is the manager. More