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Bill Kay Buick GMC

Downers Grove, IL

4.5
1,491 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,491 reviews

April 17, 2019

Amazing service Zack facilitate fast and amazing dent repair I can't even see where the dents used to be. I will definitely be bringing my vehicle back for all futur More

by zrules87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Vaughan
April 16, 2019

Tires We paid $60,000.00 dollar truck I’ve had to replace 2 tires, fix 2 flats. That’s xxxxxxxx!!! No one gives a xxxx ! You guys say it is road hazards !! More

by amb3030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Nicklaus, Randy Petersen, Zack Vaughan
Apr 15, 2019 -

Bill Kay Buick GMC responded

Hi Mr. Nasir, sorry to hear of the troubles you are having with your tires. We can understand your frustration having just bought a new vehicle and being unable to drive it. Having said that, you did purchase a "Road Hazard" tire and wheel policy which has provided you with the benefit of not having to pay for any of these issues and we have handled them according to the policy. We have not heard of any issues with tires blowing out or getting hit by nails more than normal with any of our new vehicles, so it seems unfair to lay the entire blame on all GMC vehicles. Our best guess it that you had to have been terribly unlucky and had to have hit something or picked up a nail for your tire to lose air. Nonetheless, customer service remains our #1 priority and we will do our best in the future to assist you with further tire issues if you have them. Again, we apologize for your experience and hope that the tire issues are in your past.

April 16, 2019

Mike my salesman was very respectful and courteous Everyone was top-notch that I dealt with and they work with me to get the car and pricing I needed hope I get the service out of my car as I did at th More

by picj78
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Rivera, Mike Lugowski, Michael Pinnelli
April 16, 2019

Easy to work with!! Roger was great to work with. Payed attention to our needs an was very detail oriented. Have purchased several new vehicles from the Bill Kay dealersh More

by GM products only!!!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Nicklaus, Michael Pinnelli, Push Singh
April 15, 2019

Canyon fan Easy and fair transaction. Enjoyable experience. The best part was that they met the advertised sales price unlike other dealers who get you in the d More

by ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Rivera, Tyler Eubanks, Ed Jones
April 15, 2019

Unpleasantly surprised I have always heard about dealerships that were underhanded. Selling the “clear coat”. We came in to purchase a car listed for $13k and by the time w More

by Webly h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noel Rivera, John Marcus, Michael Pinnelli, Push Singh
April 14, 2019

Customer Service Excellent customer service. Mike Manning is very professional,friendly, and helpful. My vehicle was checked and serviced and ready well ahead of prom More

by PEGSGLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
April 13, 2019

Excellent Always keep going back because of great service and price plus great cars, pleasure every time I go in, treated with respect every time I am there More

by dannyslowik3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Rivera, Michael Pinnelli
April 13, 2019

Friendly and very personable The financial manager, the other manager in the back, and a whole host of people make sure that you are listened to and taken care of. They go over al More

by Churchlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul, Noel Rivera, Roger Nicklaus, Alex Solis, Michael Pinnelli
April 11, 2019

Great Experience at Bill Kay Buick While I was in having our car serviced I looked at the used car lot and found a nice Chevy Impala. I had been looking for a 2nd car but wasn't plannin More

by Htompkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Rivera, Michael Pinnelli, Push Singh, Randy Petersen
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