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Bill Kay Buick GMC
Downers Grove, IL
1,491 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,491 reviews
April 08, 2019
Computer issue Had a computer issue which was repaired in a reasonable time Your group has always done a great job Your entire group of associates are a pleasure Had a computer issue which was repaired in a reasonable time Your group has always done a great job Your entire group of associates are a pleasure to work with More
by JOELIVINGSTON951
Verified CustomerEmployees Worked With
Paul in service
April 08, 2019
Great low pressure auto shopping I like going into a dealership and feel that the choice is mine. That's what I got here. Roger listened to my interests and make the proper and swift I like going into a dealership and feel that the choice is mine. That's what I got here. Roger listened to my interests and make the proper and swift arrangements for me to test drive the car I desired within minutes. Pricing: I told him what I wanted to pay and he made it happen without the big game of back and forth. Once we agreed on my price I was on way within a hour with my purchase. That's how you sell a car. Very pleased with Roger and the team for the level of professionalism and efficiency in which we got this deal done. After all, time is money. More
by Wanimal
Employees Worked With
Roger Nicklaus
April 05, 2019
2018 GMC Acadia First time buyer at Bill Kay Buick GMC. Highly responsive to my online inquiry and was able to help meet and exceed my vehicle requirements. First time buyer at Bill Kay Buick GMC. Highly responsive to my online inquiry and was able to help meet and exceed my vehicle requirements. More
by gmcacadia
Employees Worked With
Roger Nicklaus
April 04, 2019
Too Expensive The personnel were all very nice and polite, just doing their job. I was charged $147 for a diagnostic to tell me my radio didn't work. I knew that w The personnel were all very nice and polite, just doing their job. I was charged $147 for a diagnostic to tell me my radio didn't work. I knew that was why I went there. The $859 charge for a new satillite radio installation (less my $100 coupon) or $759 for radio and installation made me wish I just bought a $100 radio at some other place . I could live without the satillite luxeries. Makes me think that the next car should be a different brand and have less satillite potential expense. I may not be loyal to Buick anymore. Don Hennessy, Naperville, IL More
by GDDH55
Employees Worked With
Mike Manning
April 04, 2019
Extended warranty service/recall eork Mike G., my service advisor has serviced my Jeeps for many years. He is an outstanding individual and I highly recommend River Front Chrysler for any Mike G., my service advisor has serviced my Jeeps for many years. He is an outstanding individual and I highly recommend River Front Chrysler for any and all service. More
by aprilmeyers
Employees Worked With
Mike Goehring, Randy Petersen
April 03, 2019
Ed was wonderful to work with! This was our first purchase from Bill Kay Buick GMC and from the first meeting with Ed until driving off the lot with our new car, it was a very posit This was our first purchase from Bill Kay Buick GMC and from the first meeting with Ed until driving off the lot with our new car, it was a very positive experience. Ed is very personable and informative. He was mentoring Anthony who was very personable as well. We felt all members of the Bill Kay staff genuinely wanted us to be completely satisfied with every aspect of our purchase. More
by jdjnj
Employees Worked With
Anthony, Ed Jones, Michael Pinnelli, Jeff Schunk
April 03, 2019
Good customer service. Over all great customer service. Mike make sure I’m satisfied every visit. Always have me a loaner when I need one, and I don’t wait for a long time w Over all great customer service. Mike make sure I’m satisfied every visit. Always have me a loaner when I need one, and I don’t wait for a long time when I’m waiting. More
by HENRYBARRON40
Employees Worked With
Mike Manning
April 02, 2019
Friendly, quick, and informative service and support! Friendly, quick, and informative service and support!Friendly, quick, and informative service and support!Friendly, quick, and informative service an Friendly, quick, and informative service and support!Friendly, quick, and informative service and support!Friendly, quick, and informative service and support! More
by johnwiet
Employees Worked With
John Marcus, Mike Manning, Randy Petersen, Zack Vaughan
April 01, 2019
GREAT Salesperson was great...Mike Lugowski explained everything in detail to us from the actual car info & paperwork which needed to be filled out. But, i Salesperson was great...Mike Lugowski explained everything in detail to us from the actual car info & paperwork which needed to be filled out. But, if we had any questions that Mike was unsure of, he immediately obtained the proper info for us. Our sales experience was pleasant, to say the least. We enjoyed working through this sale with Mike since he was knowledgeable, thorough, & didn't pressure us like some salespersons do. Mike Pinnelli was pleasant & very thorough as well. We don't believe we ever actually met Jeff Schweinert - we assume that he was in the background helping with the purchase price & all. The car purchase procedure was longer than we remembered, but of course, there's so much more paperwork to deal with now these days. Thank you. More
by bjschmidt70
Employees Worked With
Mike Lugowski, Michael Pinnelli, Jeff Schunk
April 01, 2019
2016 Toyota Camry Was a great experience, Mike L. was very helpful and was able to assist me in leaving the lot with the intended vehicle along with providing excellent Was a great experience, Mike L. was very helpful and was able to assist me in leaving the lot with the intended vehicle along with providing excellent customer service and working with his management team to provide me with the best possible deal. More
by JSBRAVO22
Employees Worked With
Mike Lugowski, Michael Pinnelli, Jeff Schunk
