Bill Kay Buick GMC

Broken down from out of town. My transmission gave out towing a trailer whilst visiting from Minnesota. I can’t say enough how fantastic I was treated and taken care of. The guy My transmission gave out towing a trailer whilst visiting from Minnesota. I can’t say enough how fantastic I was treated and taken care of. The guys were able to get me in and take off of the transmission change quicker than I thought. Great professional service! More

Scratch Repair I brought my car into the body shop today because the clear coat was scratched on one of my doors. I didn't have an appointment, but Wayne was very fr I brought my car into the body shop today because the clear coat was scratched on one of my doors. I didn't have an appointment, but Wayne was very friendly and helpful. He took care of me immediately, and fixed my car in less than 5 minutes! He also did not charge me for the minor procedure. I was very impressed with the customer service, and I will be returning for any future repairs that I may need! I will definitely recommend Wayne and the Downers Grove Body Shop to others! I'm so grateful for Wayne's help today! More

Great pricing and easy to deal with. I stopped in to look and see if the prices were as good as advertised. Unlike a different GMC dealer in the area they honored their pricing and were g I stopped in to look and see if the prices were as good as advertised. Unlike a different GMC dealer in the area they honored their pricing and were great to work with. Would definitely recommend. More

Very good dealer Easy to work with. Mike Lugowski is a very good sales to work with. He introduced everything related to the car which helped me make the decision. Easy to work with. Mike Lugowski is a very good sales to work with. He introduced everything related to the car which helped me make the decision. More

Mostly pressure free buying expierence Ed Jones did an excellent job walking me through the car buying process with lots of information and zero pressure. I felt he wanted to work within my Ed Jones did an excellent job walking me through the car buying process with lots of information and zero pressure. I felt he wanted to work within my guidelines and did not make any attempt to push me toward a higher price-point or different model. The "required" push toward the extended warranty at the end of the buying experience was expected but mostly short and painless. I would recommend Ed to anyone looking to buy a car. More

Buying a car made pleasant I found the everyone I encountered to be very helpful and knowledgeable. Their being pleasant and friendly made process very smooth. I found them to I found the everyone I encountered to be very helpful and knowledgeable. Their being pleasant and friendly made process very smooth. I found them to be very thorough and patient. More

Horrible customer service, vague explanations I received horrible service, I was overly charged for a quick fix issue. I wouldn’t recommend to anyone. Lied that Madhur is the manager. I received horrible service, I was overly charged for a quick fix issue. I wouldn’t recommend to anyone. Lied that Madhur is the manager. More

Fast Service The trunk release on the inside of the car stop working, The serviceman ordered the replacement part and called me right away to (less than a week) to The trunk release on the inside of the car stop working, The serviceman ordered the replacement part and called me right away to (less than a week) to schedule an appointment. The technical was efficient and installed the part in no time. I am pleased that now I can open the trunk from inside the car, More

GM Vibration on new Vehicle Brought in new vehicle for a vibration felt in steering column felt more often during first 800 to 1k miles, last 100 miles didn't feel as often. Wan Brought in new vehicle for a vibration felt in steering column felt more often during first 800 to 1k miles, last 100 miles didn't feel as often. Wanted to get in, so that we have it formally recorded in the files. Tech couldn't reproduce it, but found that front tire were slightly out of balance. Added weights to get back into balance. Still need to drive some more to prove out of this was the issue or something else. More

Service Had my 50k service done and fixed my mirror sensor system. Also had my rear window fixed because it would not go down. Service was performed timely Had my 50k service done and fixed my mirror sensor system. Also had my rear window fixed because it would not go down. Service was performed timely and correct. More