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Bill Kay Buick GMC
Downers Grove, IL
1,491 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,491 reviews
April 01, 2019
Great job, Herb the sales person was excellent. All done quickly and good explanations. Love the car. Appreciate follow ups from Jazmine. Love the car. job, Herb the sales person was excellent. All done quickly and good explanations. Love the car. Appreciate follow ups from Jazmine. Love the car. More
by swg4kids
Verified CustomerEmployees Worked With
Herb, Noel Rivera, Jazmine Lopez, Michael Pinnelli
March 30, 2019
Friendly Reliable Service Bill Kay promptly and properly sends communication and genuinely cares about your business. They were very helpful in Downer's Grove. Everything in th Bill Kay promptly and properly sends communication and genuinely cares about your business. They were very helpful in Downer's Grove. Everything in the vehicle is so clean and smooth. I love my new vehicle and so thankful Bill Kay Buick GMC came through for me. Thank you Jazmine, John, and Roger for all of your help. Can't wait to purchase our next vehicle with you in the future! More
by newGMCfan
Employees Worked With
Sales mgr Jeff, John Marcus, Roger Nicklaus, Jazmine Lopez
March 30, 2019
not what i expected the car i was going to buy was not there. was told it was being driven by one of the owners and had about 2000 miles on it. i was told it had 2 miles the car i was going to buy was not there. was told it was being driven by one of the owners and had about 2000 miles on it. i was told it had 2 miles on it. lucky for me a like car was there with 13 miles on it. i ended up financing part of the car to get a better price i did not plan on that. i was told i could get 2000 on my trade in but ended up with 1000. the whole deal took way too long. i was there almost 3 hrs. for what i expected to be less than 1 hour. More
by david.white24
Employees Worked With
Noel Rivera, Michael Pinnelli
March 29, 2019
John Marcus told us that he works for us and will do his bes I usually never fill out reviews or surveys. This one I wanted to do because the sales rep John Marcus is a great salesman. The entire buying experien I usually never fill out reviews or surveys. This one I wanted to do because the sales rep John Marcus is a great salesman. The entire buying experience was a pleasant one. In the past, car buying wasn't pleasant. The experience of buying a car at Bill Kay and the salesman John Marcus, will bring us back for a future car purchase and I will recommend Bill Kay to everyone I know. JOHN WAS HONEST, NOT PUSHY, AND LISTENED TO WHAT I WAS LOOKING FOR. More
by bevsalah
Employees Worked With
Noel Rivera, John Marcus
March 28, 2019
An Easy Task I dreaded negotiating for and buying a new car. Herb Brooks and the rest of the staff helped to make the process painless. I look forward to returning I dreaded negotiating for and buying a new car. Herb Brooks and the rest of the staff helped to make the process painless. I look forward to returning to get help maintaining my new car More
by catunnery
Employees Worked With
Herb Brooks was my salesman, and was knowledgeable, patient and very helpful. I very much appreciated that Herb did not attempt to use "slick sales tactics" to convince me to buy. The sales staff was, all, helpful., Michael Pinnelli, Jeff Schunk
March 28, 2019
Friendly sales staff Sales person was friendly and helpful but price at the end was not what manager had given us they changed pricing once finance person took over paper Sales person was friendly and helpful but price at the end was not what manager had given us they changed pricing once finance person took over paper work. More
by Nancy
Employees Worked With
Noel Rivera, Roger Nicklaus, Michael Pinnelli
March 27, 2019
Mike is awesome Mike is always great when I have issues with my vehicle. He’s very informative and willing to help. I appreciate his service every time. Mike is always great when I have issues with my vehicle. He’s very informative and willing to help. I appreciate his service every time. More
by Serendipity
Employees Worked With
Mike Manning
March 27, 2019
Great first time buying experience Raúl was extremely helpful and friendly. He made the car buying experience easy and quick. He answered any and all questions I had as well as walked m Raúl was extremely helpful and friendly. He made the car buying experience easy and quick. He answered any and all questions I had as well as walked me through the entire process. I definitely had a great experience with Raúl, and will recommend this dealship to anyone in the market for a vehicle. More
by dt67
Employees Worked With
Raúl, Michael Pinnelli, Jeff Schunk
March 26, 2019
Customer Service Thank you Zach in service and everyone at Bill Kay for always treating us like family. Highly recommend! They make everything so convenient from drop Thank you Zach in service and everyone at Bill Kay for always treating us like family. Highly recommend! They make everything so convenient from drop off to pick up of our GMC. More
by lynn33333
Employees Worked With
Zack Vaughan
March 26, 2019
Great service department!! We've been loyal customers for over a decade and the service we receive every time we bring our car in is why we continue to return to Bill Kay! Mike We've been loyal customers for over a decade and the service we receive every time we bring our car in is why we continue to return to Bill Kay! Mike Manning is absolutely fantastic, we can't speak highly enough about him! More
by clownsatemypets
Employees Worked With
Mike Manning
