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Bill Kay Buick GMC
Downers Grove, IL
1,490 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,490 reviews
March 12, 2019
Went to buy new car Initially all was good, Ed had good follow up so found car I liked, payment was ok and then they said take car home for the day and show my wife. Thi Initially all was good, Ed had good follow up so found car I liked, payment was ok and then they said take car home for the day and show my wife. This is where things went to xxxx...I live 2 miles from dealer lship so drove car home and told wife after dinner and things settled down to go for test drive...as soon as she got in the car Ed started calling asking where the car was and when I’d have it back. Pissed my wife off and then she wouldn’t even do a test drive. Deal dead! More
by don.jones
Verified CustomerEmployees Worked With
Ed Jones
March 12, 2019
Prompt efficient service done right Initial problem was a lit service engine light and need for an oil change. Mike Manning gave us immediate attention checking in, and Tech Chuck ident Initial problem was a lit service engine light and need for an oil change. Mike Manning gave us immediate attention checking in, and Tech Chuck identified leaks in transmission and engine components. All work was completed in a few hours in time for my wife to attend a meeting later that afternoon. More
by First Sergeant
Employees Worked With
Mike Manning
March 11, 2019
Great service for the issue I was having. Unexpected with a brand new vehicle but they figured it out and it’s been addressed. Very satisfied with the servi service for the issue I was having. Unexpected with a brand new vehicle but they figured it out and it’s been addressed. Very satisfied with the service. More
by Serendipity
Employees Worked With
Mike Manning
March 11, 2019
Not happy I had bought my 2016 2500 HD Dinali Diesel New From you. I had all my service done by you. I was very happy till I had taken my truck to your body sho I had bought my 2016 2500 HD Dinali Diesel New From you. I had all my service done by you. I was very happy till I had taken my truck to your body shop for a minor rear end repair. 1st time I went to pick it up they forgot to paint my gravel gard paint. 2nd time I pick it up it looked terrible the paint job was done like xxxx. 3rd time it went back they finally fixed that right but they had gotten over spray all over my truck. 4th time taking it back they tried to get the over spray off by buffing and wet sanding my black truck that know has swirl marks all over my truck. Thay had park my truck outside for me to pickup with rubbing compound all over my truck. Needless to say it going somewhere else to try to remove all the over spray. And I still may get an Attorney involved More
by shock134
Employees Worked With
Wayne
March 11, 2019
Good dealership to work with Enjoyed doing business with the sales team at Bill Kay Buick. Salesperson John did a great job of explaining the vehicle and it's features. Also gave Enjoyed doing business with the sales team at Bill Kay Buick. Salesperson John did a great job of explaining the vehicle and it's features. Also gave us a tour of the dealership's various departments. Felt that I was able to get a great vehicle at a great price. Sales manager Noel and finance specialist Michael were good to work with also. More
by gmar459
Employees Worked With
Noel Rivera, John Marcus, Michael Pinnelli
March 09, 2019
Professional and accommodating The service was great, it was quick and efficient! I was taken home in a car, while mine was being fixed. I was able to see my sons volleyball game in The service was great, it was quick and efficient! I was taken home in a car, while mine was being fixed. I was able to see my sons volleyball game instead of waiting on site. We picked the car up after the game and they even offered a car wash before we left. Nice work guys! More
by Jessica.d.decker@gmail.com
Employees Worked With
Randy Petersen, Zack Vaughan
March 07, 2019
buying a used car for the first time . our expeirence was very good with Roger, he explained everything to us,and was very pleasant.Tyler was very nice also in explaining things to us. our expeirence was very good with Roger, he explained everything to us,and was very pleasant.Tyler was very nice also in explaining things to us. More
by Edtoma
Employees Worked With
Tyler Eubanks, Roger Nicklaus
March 07, 2019
Pretty good Good people to work with nice dealer hard to deal on price for vehicle sales person tunes you out when bargaining on price otherwise ok Good people to work with nice dealer hard to deal on price for vehicle sales person tunes you out when bargaining on price otherwise ok More
by edoedz
Employees Worked With
Roger Nicklaus, Michael Pinnelli, Jeff Schunk
March 07, 2019
Experience I had so many time constraints. Yet my Sales rep Roger worked with me every time. He made my dream come true and was ever helpful! I’d recommend him t I had so many time constraints. Yet my Sales rep Roger worked with me every time. He made my dream come true and was ever helpful! I’d recommend him to anyone ! I plan to use him again in the future! More
by GreySage
Employees Worked With
Roger Nicklaus
March 04, 2019
Fast service Had an appointment for an oil change and tire rotation. Both were completed in about an hour, which is average. Seats in the waiting area are fairly c Had an appointment for an oil change and tire rotation. Both were completed in about an hour, which is average. Seats in the waiting area are fairly comfortable and I was given frequent updates. More
by Zig
Employees Worked With
Mike Manning
