Bill Kay Buick GMC

Customer Service Thank you Zach in service and everyone at Bill Kay for always treating us like family. Highly recommend! They make everything so convenient from drop Thank you Zach in service and everyone at Bill Kay for always treating us like family. Highly recommend! They make everything so convenient from drop off to pick up of our GMC. More

Great service department!! We've been loyal customers for over a decade and the service we receive every time we bring our car in is why we continue to return to Bill Kay! Mike We've been loyal customers for over a decade and the service we receive every time we bring our car in is why we continue to return to Bill Kay! Mike Manning is absolutely fantastic, we can't speak highly enough about him! More

Pleasant Experience Pretty simple process. Knew the specific vehicle i wanted and about the price I was willing to pay. Ed made it happen. Noel and Michael reassured us Pretty simple process. Knew the specific vehicle i wanted and about the price I was willing to pay. Ed made it happen. Noel and Michael reassured us on some questions we had. Never felt like someone was trying to take advantage of us by fooling us with figures. Just straightforward. Fair trade-in value. And I drove off in a new vehicle. This will be my dealer of choice going forward. Thanks! More

Great buying experience We've been buying new cars for over 40 years and everyone at this dealership made this one of the best car buying experiences ever!! Ed Jones was a p We've been buying new cars for over 40 years and everyone at this dealership made this one of the best car buying experiences ever!! Ed Jones was a pleasure to deal with. He was knowledgeable, friendly, honest and polite. He was able to get us in the vehicle we wanted and at a price we were willing to pay. Noel and Michael were just as great! Both very knowledgeable and easy to deal with for trade-ins and finances. Overall a very pleasant experience. More

Love at first sight! Tyler was great and Sequoia was exactly what we were looking for. Perfect timing and the Black Pearl has a new home and it was a great deal. Chas K Tyler was great and Sequoia was exactly what we were looking for. Perfect timing and the Black Pearl has a new home and it was a great deal. Chas K More

excellent experience at Bill Kay Buick GMC To purchase this Buick Encore, we contacted the internet sales manager, Alex Solis at Bill Kay Buick GMC at Downers Grove. We got immediate response a To purchase this Buick Encore, we contacted the internet sales manager, Alex Solis at Bill Kay Buick GMC at Downers Grove. We got immediate response and a Sales Consultant, Tyler Eubanks introduced to us in more details about the car we were looking for. He also provided the best price the dealership could offer via email. Unfortunately, when we went to the dealer in person the following Monday, the Encore we discussed with Alex and Tyler via email was sold. Then, another sales consultant, John Marcus worked hard to find another Encore that would meet our needs, and we do like the Encore he recommended. The General Sales Manager, Noel Rivera was very patient and explained in detail of how the numbers were running. All the staff we worked with at this dealership were professional and courtesy. Especially, the management was very prompt and professional in response to our questions on the purchase price and made appropriate adjustment in a timely manner. This is the best experience of buying a car we've ever had at a dealership. We'll definitely continue to do business with Bill Kay Buick GMC in the future when needed and will recommend this dealership to our friends. More

Excellent, efficient, and considerate I recently bought a 2016 Dodge Charger here and unlike other dealerships I have dealt with, the online price matched the actual asking price. I had th I recently bought a 2016 Dodge Charger here and unlike other dealerships I have dealt with, the online price matched the actual asking price. I had the pleasure of being helped by Roger Nicklaus who was excellent on being informative but not pressing like some salesmen will do. The staff here were fast and didn't spend excessive hours of time to complete the sale. The deal on this vehicle was already good and they still worked with us to move the price on the car and trade in to fully have us comfortable with making a deal. This has been my best experience at a dealership and am grateful for the professionalism of Roger, Michael, and Jeff. More

Review Ed was super personable and provided great customer service. He did his best to get me a great deal on my car. Once the deal was over, he took the tim Ed was super personable and provided great customer service. He did his best to get me a great deal on my car. Once the deal was over, he took the time to show me how to work all of the buttons as well as paired my phone to the blue tooth. Mike made the signing easy and quick. Great doing business with Mike and Ed. More

GREAT SERVICE AS ALWAYS i don't think i was there 30 minutes i sat down and my car was done. lightning service thanks to michael manning great job!!!! i don't think i was there 30 minutes i sat down and my car was done. lightning service thanks to michael manning great job!!!! More

Lock service I lost my remote fob and the very next day at 7 in the morning they sold me a new one and program that for me. Services awesome! I lost my remote fob and the very next day at 7 in the morning they sold me a new one and program that for me. Services awesome! More