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Bill Kay Buick GMC
Downers Grove, IL
1,491 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,491 reviews
February 20, 2019
Check Engine Light Check engine light came on and was getting set to go out of town on business. Spoke to Chris Ruffolo and made appointment to drop off my car. Was able Check engine light came on and was getting set to go out of town on business. Spoke to Chris Ruffolo and made appointment to drop off my car. Was able to drop the car off early than the scheduled appointment. Receive a call a couple of hours later that issue was fixed and that the car was ready. As a result was able to keep my meeting out of town. Job well done to James Otten/Tech & Chris More
by clifford-james
Verified CustomerEmployees Worked With
Mike Manning, Chris Ruffalo
February 20, 2019
service for steering column The work that needed to be done was completed in a very reasonable amount of time, Mike Manning saw to it that everything was explained to me on the w The work that needed to be done was completed in a very reasonable amount of time, Mike Manning saw to it that everything was explained to me on the work that was done More
by dwm52
Employees Worked With
Mike Manning
February 18, 2019
Did a good job Worked with roger. No gimmicks. Didn’t try and smoke and mirrors me. Straight shooter who delivered. In and out in less than two hours Worked with roger. No gimmicks. Didn’t try and smoke and mirrors me. Straight shooter who delivered. In and out in less than two hours More
by josephallenbong
Employees Worked With
Noel Rivera, Roger Nicklaus, Michael Pinnelli
February 17, 2019
visita Mi visita al dealer y la señorita que me atendió muy amable y me ayudó con todas mis preguntas muy profesional si recomiendo este dealer Mi visita al dealer y la señorita que me atendió muy amable y me ayudó con todas mis preguntas muy profesional si recomiendo este dealer More
by Ed
Employees Worked With
Jazmine Lopez
February 15, 2019
PLEASURE to do business with It was a pleasure to do business with the people at Bill Kay Buick. They all made the experience very easy and hassle free. I don't think that I've ev It was a pleasure to do business with the people at Bill Kay Buick. They all made the experience very easy and hassle free. I don't think that I've ever bought a vehicle with less stress and without playing the number manipulation games that many car dealers play. I would recommend that you choose Bill Kay. More
by peter48
Employees Worked With
Raul Negron, Michael Pinnelli, Jeff Schunk, James Baack
February 15, 2019
Body work on my vehicle Was rear ended in my 2011 camaro. Took out the back end of the vehicle and exhaust. Guys in the body shop did a tremendous job on my baby. Their servi Was rear ended in my 2011 camaro. Took out the back end of the vehicle and exhaust. Guys in the body shop did a tremendous job on my baby. Their service staff are professional and through and the work is quality. Wayne is top notch and helpful through the process and Randy is a friendly knowledgeable service team member. Thanks much. More
by Flordeziner
Employees Worked With
Wayne, Randy Petersen
February 15, 2019
By far the smoothest and quickest car buying process I came in at 7:20pm and was out at 8:50pm . Salesperson Edmond was great! He knew his work well and was very patient throughout. I came in at 7:20pm and was out at 8:50pm . Salesperson Edmond was great! He knew his work well and was very patient throughout. More
by ghulamhaider
Employees Worked With
Ed Jones, Michael Pinnelli, Push Singh
February 14, 2019
Good and the staff was very helpful. Because this is my first visit, I was impressed with the dealership, I always buy in my County,and well pleased with buying in Dupage County. Because this is my first visit, I was impressed with the dealership, I always buy in my County,and well pleased with buying in Dupage County. More
by stjohns.church
Employees Worked With
Herbert Brooks , Noel Rivera, Tyler Eubanks
February 11, 2019
WAYNE IN THE BODY SHOP THE BODY SHOP DID A FANASTIC JOB ON HE REPAIR OF MY BACK BUMPER, AS THEY DID BACK IN 2016 WHEN I WAS ALSO REAR-ENDED AT THAT TIME. THE BODY SHOP DID A FANASTIC JOB ON HE REPAIR OF MY BACK BUMPER, AS THEY DID BACK IN 2016 WHEN I WAS ALSO REAR-ENDED AT THAT TIME. More
by DRSTAVROS34
Employees Worked With
WAYNE IN THE BODY SHOP
February 09, 2019
Customer Service I have been in a few times because my engine light kept coming on and I was hearing a weird noise when accelerating. One guy said "probably need an o I have been in a few times because my engine light kept coming on and I was hearing a weird noise when accelerating. One guy said "probably need an oil change". I knew that was not the problem and felt somewhat insulted that my concern was not taken seriously. Well 2 more times back in and my pistons and ringers were the problem where the extended warranty has to kick in to cover this pricey repair. Chris Ruffalo from service has been handling my service, not the guy who dismissed my concern. Chris has been extremely helpful and truely sincere in taking care of my concerns. Finally the repair is being done! More
by Longino352
Employees Worked With
Mike Manning, Chris Ruffalo, Zack Vaughan
