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Bill Kay Buick GMC
Downers Grove, IL
1,523 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,523 reviews
March 07, 2019
Pretty good Good people to work with nice dealer hard to deal on price for vehicle sales person tunes you out when bargaining on price otherwise ok Good people to work with nice dealer hard to deal on price for vehicle sales person tunes you out when bargaining on price otherwise ok More
by edoedz
Verified CustomerEmployees Worked With
Roger Nicklaus, Michael Pinnelli, Jeff Schunk
March 07, 2019
Experience I had so many time constraints. Yet my Sales rep Roger worked with me every time. He made my dream come true and was ever helpful! I’d recommend him t I had so many time constraints. Yet my Sales rep Roger worked with me every time. He made my dream come true and was ever helpful! I’d recommend him to anyone ! I plan to use him again in the future! More
by GreySage
Employees Worked With
Roger Nicklaus
March 04, 2019
Fast service Had an appointment for an oil change and tire rotation. Both were completed in about an hour, which is average. Seats in the waiting area are fairly c Had an appointment for an oil change and tire rotation. Both were completed in about an hour, which is average. Seats in the waiting area are fairly comfortable and I was given frequent updates. More
by Zig
Employees Worked With
Mike Manning
March 03, 2019
New Car Buying Experience Our salesman Roger Nicklaus provided excellent customer service during our car purchase. We had many questions regarding the purchase of our new Buick Our salesman Roger Nicklaus provided excellent customer service during our car purchase. We had many questions regarding the purchase of our new Buick Enclave and he was very patient, knowledgeable and provided detailed information on the vehicle. We are pleased with our experience at Bill Kay Buick/GMC Downers Grove, IL. More
by Daleandmarshanewcar
Employees Worked With
Roger Nicklaus
March 03, 2019
Happy customer Thank you to the sales staff for your customer service before and after the sale. I appreciate your follow up after the sale. Thanks again! Thank you to the sales staff for your customer service before and after the sale. I appreciate your follow up after the sale. Thanks again! More
by kal2301
Employees Worked With
Mike Lugowski
March 02, 2019
Friendly Service Roger was fantastic to work with. From start to finish, everything went very smoothly. I never felt pressured at their dealership. By far, the best ex Roger was fantastic to work with. From start to finish, everything went very smoothly. I never felt pressured at their dealership. By far, the best experience I have had when buying a car. More
by JNickless
Employees Worked With
Roger Nicklaus
March 01, 2019
Bad service I usually get great service here but recently had a bad experience. I waited an hour and a half for an oil change. I never received a checklist of wha I usually get great service here but recently had a bad experience. I waited an hour and a half for an oil change. I never received a checklist of what was inspected. I find this helpful to know what on my car may need to be replaced soon. And I had my bumper replaced due to a collision and specifically asked for my car to not be washed because of the new paint and they washed my car anyway. More
by L.NEWTON22
Employees Worked With
Chris Ruffalo
March 01, 2019
Excellent I came in to view and test drive a car that I saw online, it just sold within minutes of my arrival. They had an identical car but different color and I came in to view and test drive a car that I saw online, it just sold within minutes of my arrival. They had an identical car but different color and year older and with lower miles. After a little negotiating...We closed the deal. Extremely happy with my entire experience. This is my second car bought from Bill Kay Dealerships.... I will eventually be back when I need another car.....Thanks again More
by Xcelr8it
Employees Worked With
Ed Jones, Michael Pinnelli
March 01, 2019
Great Customer Service Tyler was amazing. He was very kind and patient and worked hard to find the right vehicle for me. He thrived on making me happy and satisfied with my Tyler was amazing. He was very kind and patient and worked hard to find the right vehicle for me. He thrived on making me happy and satisfied with my purchase. I love my new Terrain More
by Tweetsie
Employees Worked With
Tyler Eubanks, Jeff Schunk
February 26, 2019
Satisfied I come for an oil change & feel that they do a thorough check of my car. I feel I get an honest checkup & wouldn't hesitate to recommend them. I come for an oil change & feel that they do a thorough check of my car. I feel I get an honest checkup & wouldn't hesitate to recommend them. More
by rdskala
Employees Worked With
Mike Manning
