Bill Kay Buick GMC

Encore Coming in I wasn’t sure I would get a new car but Roger made it easy and fast!!!! He was friendly and kept me on my toes. Overall great experience. Coming in I wasn’t sure I would get a new car but Roger made it easy and fast!!!! He was friendly and kept me on my toes. Overall great experience. More

Home away from home When it comes to unbelievable customer service go see Jon Edwards. He makes you feel like family and gives the best deals I’ve ever came across. I wil When it comes to unbelievable customer service go see Jon Edwards. He makes you feel like family and gives the best deals I’ve ever came across. I will send all my friends and family to him at Bill Kay Buick GMC More

Great experience Roger guided me through the process....was near closing time even and he stayed and took the time to go over the vehicle. Great job. Roger guided me through the process....was near closing time even and he stayed and took the time to go over the vehicle. Great job. More

Fantastic It was a pleasant expiereance from start to finish. Roger was very knowledgeable about the available vehicles and directed me to an Enclave that fits It was a pleasant expiereance from start to finish. Roger was very knowledgeable about the available vehicles and directed me to an Enclave that fits all my needs. Donnie was exceptional in securing the deal and finance options. Veronica was fantastic in securing the finance that tailored my budget. All around I give this dealship a ten and will be a returning customer. Thanks again folks at Bill Kay More

My sales rep worked tirelessly to accommodate my needs. I had several specific needs with respect to the vehicle I wanted to lease, and my sales rep worked to accommodate my needs. The entire staff from se I had several specific needs with respect to the vehicle I wanted to lease, and my sales rep worked to accommodate my needs. The entire staff from service to sales are easily approachable and responsive to their customers. More

Superior in all aspects Looking specifically for a Buick Cascada and made appointment with Roger at Bill Kay’s Buick in Downers Grove. Roger did everything possible and more Looking specifically for a Buick Cascada and made appointment with Roger at Bill Kay’s Buick in Downers Grove. Roger did everything possible and more to get the exact car we wanted, professionally and with stellar customer service and focus. The management was professional and visible. Happy with car, happy with Bill Kay’s. We’ll be back for our next car. More

i had a great experience buying my vehicle here great prices i was in the hunt for a 2013 malibu and everywhere i went to had outrages prices with lots of miles on the car but not here at bill kay buick the pric i was in the hunt for a 2013 malibu and everywhere i went to had outrages prices with lots of miles on the car but not here at bill kay buick the price was cheaper then other dealers and the transition to buy the vehicles was fast and easy More

Bad experience with Chris in the service department If I could give this dealership a zero I will. I taken my car to her to get service by them cause my car was going off at the stop light once I put my If I could give this dealership a zero I will. I taken my car to her to get service by them cause my car was going off at the stop light once I put my car on the gas. I spoke with Chris in the service department and he told me to bring my car in on that Monday July 2, 2018. They going to look at it to see what was going on with it. I called a couple of days later and Chris said they couldn't find nothing at that time. I spoke with the GM warranty department to start a case because Chris acted as if he didn't want to find out what was going on with my car. So I called on Friday to July 6, 2018 to get an update on my car. Chris said they will keep it over the weekend to see if they can find out what's going on. On Monday I called Chris to see what was going on with my car. He told me that the tech was looking at it and he will call me back in a couple of hours. He called to tell me that the battery cable wasn't no good and that was the reason my car was shutting off at the stop light and it will cost me $700.00 plus. I said I am not paying you that. he said let me talk with my manager. He called back to say My manager said we can do it for $317.00 plus dollars. Who goes down on the prices by half. I told him that I will be picking up my car after work. I got my car and had the mechanic at my job to look at my car to find out that it's nothing wrong with my battery cables. So I took it to Roger Auto Group on Thursday July 12, 2018 and was called the next day with what was wrong with my car. My car needed a belt tensioner and a new belt. they replaced it within one day. This place had my car a whole week and didn't even look at my car. if they did, they would of knew what the problem was and for Chris to call me with something that didn't have nothing to do with the problem was not right. I will be calling to see what can be don't about people like Chris in the service department for lying just to make a dollar. More

Good experience Patrick was great to work with. He was personable and I didn’t feel pressured. Overall a good experience to purchase a used car. I would go back here Patrick was great to work with. He was personable and I didn’t feel pressured. Overall a good experience to purchase a used car. I would go back here again if I need a used vehicle from here. More

Great experience at Bill Kay Buick GMC Roger and Donnie were terrific. We felt like they listened to all our concerns and preferences, answered all our questions and were accommodating thro Roger and Donnie were terrific. We felt like they listened to all our concerns and preferences, answered all our questions and were accommodating through the whole process. We got a great deal we couldn't pass up! Thanks guys! If you're in the market for a good solid car with one of the best deals, we strongly recommend you guys check out Bill Kay Buick GMC. More