Bill Kay Buick GMC

Loved Roger and love my new car! Roger was very professional and took a lot of time with me. He was very good about explaining the car to me. I would go back to him for my next. Roger was very professional and took a lot of time with me. He was very good about explaining the car to me. I would go back to him for my next. More

Like a SNL skit - Buyer beware!! This was like a Saturday Night Live skit in car buying. The salesman started my scheduled appointment 45 minutes late. I was there to buy a car I had This was like a Saturday Night Live skit in car buying. The salesman started my scheduled appointment 45 minutes late. I was there to buy a car I had been leasing. The purchase price is spelled out in the lease. Still I had to haggle about the price as the original number they presented me was higher than the sticker price of the car!! Most people who came in after me left before me with new cars. The finance guys took forever to review warranty information I was not interested in. In my opinion, the finance people were not forthcoming in available loan options. After I posted a first draft of this review, someone in "customer service" called and asked about my experience. When I described what I have written here, she expressed surprise as I had a "top salesman" and "we don't usually get" poor reviews. She then had the gall to ask if I would give them a high rating on "Google + or dealerater.com". Later, I had a nice conversation with Sales Manager Noel and he did apologize for all the problems I experienced. Buyer beware- do not buy a car here! I like my GMC Terrain but I wish it was from another dealership. Although I won't go back to Bill Kay for any reason, the times I have been to their service department, it was great! If you need GMC service, I recommend this dealership. More

Amazing Service Zack was amazing he got my car in same day and the turn around time was so fast. Will definitely be coming back for all of my future service here. Zack was amazing he got my car in same day and the turn around time was so fast. Will definitely be coming back for all of my future service here. More

No Problem I was greeted promptly. Every aspect of my visit to the service department went smoothly. I will be back. for another oil change and tire rotation. I was greeted promptly. Every aspect of my visit to the service department went smoothly. I will be back. for another oil change and tire rotation. More

Great and efficient The service team and particular mike Manning always takes great care of my family. That is why we stay with GMC for our Auto needs The service team and particular mike Manning always takes great care of my family. That is why we stay with GMC for our Auto needs More

New car experience The people in the dealership are friendly, helpful and fair. I was treated with care. The best experience at a dealership in a long time. The people in the dealership are friendly, helpful and fair. I was treated with care. The best experience at a dealership in a long time. More

Just bought a newer used car Everyone has been so gracious. I just bought a car and noticed it wasn't running quite right. They immediately fixed it and while they fixed it I was Everyone has been so gracious. I just bought a car and noticed it wasn't running quite right. They immediately fixed it and while they fixed it I was given a brand new loaner (that I loved). Highly recommend this place. Push is fantastic... Mike P and Mike L are great too! More

Chocolate Metallic Regal Drove over 60 miles to take a look at this rare colored Buick Regal. Raul Negron had responded quickly to my online inquiry. Tyler actually has to hel Drove over 60 miles to take a look at this rare colored Buick Regal. Raul Negron had responded quickly to my online inquiry. Tyler actually has to help us when we arrived unannounced on a Saturday. We did our homework and this dealership had obviously did theirs also. We got a great deal on the vehicle. Noel even assisted with the deal. I have read some of the other negative reviews about this dealership. If people actually did some research they would see that this dealership is very fair. If I had to have something to complain about it would be that the popcorn machine was empty and the pops cost $1.75, when you are purchasing a high dollar amount item such as a car, drinks should be offered for free. More

Excellent Every time I bring in my wife Buick Enclave Chris is always professional and very courtesy and I recommend this dealership service center to anybody b Every time I bring in my wife Buick Enclave Chris is always professional and very courtesy and I recommend this dealership service center to anybody because of the experience and the good work they do on services the vehicles. More

Great buying experience Trading in and purchasing a vehicle was very stress free. I loved working with Roger in sales as he was very knowledgeable and professional in the wh Trading in and purchasing a vehicle was very stress free. I loved working with Roger in sales as he was very knowledgeable and professional in the whole process. Thanks, Roger for all your help and follow-up. Tyler was very good and efficient in the finance process. More