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Bill Kay Buick GMC
Downers Grove, IL
1,545 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,545 reviews
September 04, 2025
Service wait, was too long my last two visits! Not the usual at this dealership, maybe you are short of staff right now! Not the usual at this dealership, maybe you are short of staff right now! More
by MJWK11
Verified Customer
August 25, 2025
Liked my our service team better, they seemed to be more friendly. The new team is just about business friendly. The new team is just about business More
by Goldenegl1
Employees Worked With
August 08, 2025
Always professional service team. My issue/question was a 2 hour oil change with no progress updates??? Everyone's time is at a premium. Maybe there were issues but no communicati My issue/question was a 2 hour oil change with no progress updates??? Everyone's time is at a premium. Maybe there were issues but no communication. More
by JRJ0109
Employees Worked With
Dakota Miller
July 29, 2025
They didn't wash my car as they said and there was a greasy film around my gas tank that looks like something was spilled there and not cleaned up on my car greasy film around my gas tank that looks like something was spilled there and not cleaned up on my car More
by pat.brown34
Employees Worked With
July 27, 2025
Had to bring my vehicle back after they did a repair, was told I would get a call from the service manager that day when he arrived and I didn’t receive a call until 3 days later. Also they could not find th told I would get a call from the service manager that day when he arrived and I didn’t receive a call until 3 days later. Also they could not find the keys to my vehicle when I came to pick it up, took them about 20 minutes to find the keys. Lastly I have came in twice for oil changes and they did not reset the oil change needed notification inside the vehicle. More
by mwiseii
July 18, 2025
Everyone was very nice not pushy at all, which is the reason we decided to come back and buy a vehicle. reason we decided to come back and buy a vehicle. More
by 2004kylie
July 11, 2025
The Sales Person Jackie was wonderful! Would recommend her to my friends and family! Wasn't too happy with the rest. Would recommend her to my friends and family! Wasn't too happy with the rest. More
by CYARBROUGH24
July 10, 2025
Easy to work with, no issues securing credit or getting into a vehicle that works for me. into a vehicle that works for me. More
by SOENTGENW
