Bill Kay Buick GMC

Sassan was fantastic! Smooth transaction... Very personable and great to deal with! Will do business again with Bill Kay :) Smooth transaction... Very personable and great to deal with! Will do business again with Bill Kay :) More

If I could give zero stars I would! !! DO NOT SHOP AT BILLKAY BUICK GMC IN DOWNERS GROVE!! I bought a 2023 Acadia there 2 years ago. 2 days ago I get a phone call from a Salesman. I c !! DO NOT SHOP AT BILLKAY BUICK GMC IN DOWNERS GROVE!! I bought a 2023 Acadia there 2 years ago. 2 days ago I get a phone call from a Salesman. I couldnt take call so he left a voicemail. When I was able to I called back. The salesman was busy with a customer. He called me back a little while later. Basically asked if I was ready to upgrade. I told him I wasnt interested unless he could meet me at my payment. We chatted for a few about everything including that I would trade in what I had and all the time I am looking on their website. I told him that I would only be interested in the 2026 White Acadia Elevation they had but I was not interested in going up in payment. He said “let me go talk to sales manager and call me back. He called back and said manager said yes they could do that. I told him I didnt want them wasting my time. He said nope they wouldnt be wasting my time. So we set up an appointment for yesterday morning. I said again a couple of times I dont want my time wasted. He said he unsterstood and that he talked to manager and said they could get it done. I even told him I had payoff on my trade. So I go up this morning and checked the car out. Went for a test drive. Came back and he presented it to manager. THEY WERENT EVEN CLOSE!!! I told them I was xxxxxx off that I was lied to and that I will never be back and that I would never recommend their dealership!! So here is my recommendation!! DO NOT EVER SHOP AT BILLKAY BUICK GMC IN DOWNERS GROVE!! More

Great customer service from start to finish. Juana was both professional and caring, making our buying experience a pleasant one. We definitely would purchasing from Bill Kay GMC again. Juana was both professional and caring, making our buying experience a pleasant one. We definitely would purchasing from Bill Kay GMC again. More

Need more loaner cars. My car was there for 2 days. I was #4 on the list. Not sure if I'd bring it back for service or go to another dealership. My car was there for 2 days. I was #4 on the list. Not sure if I'd bring it back for service or go to another dealership. More

I always thought that Bill Kay as a dealership was a rip off. This visit again confirms it. Their labor rates must be close to $200 an hour. An hour and a half of work cost close to $300. Only went because off. This visit again confirms it. Their labor rates must be close to $200 an hour. An hour and a half of work cost close to $300. Only went because I needed a part from Buick. Usually I take my business to another Buick dealer. More

My experience at Bill Kay Chevrolet was one of the most stress free experiences I've ever had. stress free experiences I've ever had. More

Dealer was on top of it! Service was quick. Sales was amazing Great experience overall! Service was quick. Sales was amazing Great experience overall! More

Sales Rep. Juana was fantastic! She is very helpful and explains things well. One of the best car sales associates we have ever dealt with. Juana was fantastic! She is very helpful and explains things well. One of the best car sales associates we have ever dealt with. More

Great experience! Our salesman Jordyn was excellent and the finance department was great to work with so we could get the vehicle we wanted at an affordable payment. O Our salesman Jordyn was excellent and the finance department was great to work with so we could get the vehicle we wanted at an affordable payment. Overall an enjoyable experience. More

I’m a 100% service-connected veteran and founder of a logistics agency. I purchased a 2020 Dodge Journey from Bill Kay GMC. Despite two transmission replacements, the vehicle failed again leaking fluid a logistics agency. I purchased a 2020 Dodge Journey from Bill Kay GMC. Despite two transmission replacements, the vehicle failed again leaking fluid and requiring a tow. I lost my job due to repeated breakdowns and was denied a rental or replacement. I couldn’t renew my registration for over a year due to emissions failure. Legal action is underway. I’m sharing this to protect other families and hold businesses accountable. Safety and integrity matter. More