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Bill Kay Buick GMC

Downers Grove, IL

4.5
1,493 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,493 reviews

October 27, 2020

Tony was very helpful and did a great job with my appointment. His customer service and knowledge was beyond impressive. I am looking forward to my next service appointment. More

by Davejag33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 29, 2020 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 27, 2020

Polite, efficient, and pleasant. Did what they should have and advised properly regarding future service. Not much else to say to force twenty five words. More

by Waynewheatley
Recommend Dealer
Yes
Employees Worked With
Didn’t work with any of these
Oct 29, 2020 -

Bill Kay Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 23, 2020

I had my Buick Casada serviced at Bill Kay. The work performed was an oil change & tire rotation. I was very satisfied with Brian my Service Advisor. More

by Lance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian —Service
Oct 28, 2020 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 22, 2020

All considered I was worried about how long it took with COVID and thought they could have been a bit more flexible with our offer More

by local4260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Brandon Dahlgren
Oct 26, 2020 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 21, 2020

Service team confirmed dead battery and changed in a timely manner. The team was busy so the car was not washed, as previous visits had accomplished. More

by crivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lugowski, Dan Imundo
Oct 26, 2020 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 19, 2020

Excellent dealership with very professional and knowledgeable staff. Very easy to work with and to get the vehicle you want for the price you want. More

by Downers Doll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Mike Lugowski
Oct 22, 2020 -

Bill Kay Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 13, 2020

Great customer service - very professional, very friendly. Clean facility. Recommended some work - did not pressure to have things done that I chose to delay for another time. More

by msb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Imundo
Oct 15, 2020 -

Bill Kay Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 13, 2020

I was in and out with no issues. My car was fixed quickly and efficiently. I received a text telling me what was wrong and when it would be ready for pickup! Awesome job. More

by tara_steward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 15, 2020 -

Bill Kay Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 13, 2020

Sam and the tech quickly figured out the issue with my Tahoe and resolved it very quickly. This was my first Service visit to Bill Kay Buick GMC and it was a good one. More

by joefreda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha - Service advisor
Oct 15, 2020 -

Bill Kay Buick GMC responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 13, 2020

first of all I would like to apologize for not thanking the service manager and the 2 service writers enough before I left, I was in a hurry to pick up my child and flew out of there.. They always take car More

by JEMCRAAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
THERE WERE 3
Oct 15, 2020 -

Bill Kay Buick GMC responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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